VERIFY Account Manager

About the Role

A VERIFY Account Manager works closely with clients, VDA Consultants, elevator contractors, and other VDA departments to manage and create VERIFY documents aligned with client agreements. This role involves independently managing high-profile client accounts, ensuring adherence to regulatory and contractual requirements, and supporting internal leadership with sales and strategic initiatives.

Responsibilities

• Collaborate with Consultants to provide VERIFY documents in accordance with client agreements.
• Manage VERIFY data for both new and existing clients.
• Communicate effectively with clients, elevator contractors, and Consultants regarding VERIFY & CCM (Certificate Compliance Management) processes.
• Ensure compliance with VDA requests through frequent follow-up with elevator contractors.
• Attend VERIFY-related meetings as required.
• Manage billing for projects, accommodating client preferences regarding billing frequency and processes.
• Address client questions, concerns, and complaints throughout the project lifecycle.
• Serve as a liaison between VDA, clients, and their vendors.
• Maintain the online accounts for the VDA Customer Portal.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s degree in Business, Compliance, or a related field preferred.
• 4+ years of experience in the elevator industry, familiarity with elevator vendor invoices, contracts, and maintenance management preferred.

Skills

• Excellent analytical, problem-solving, and decision-making abilities.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Proficiency in data analysis, revenue tracking, and metric-driven reporting.
• Experience with pricing models and proposal management.
• Strong communication and interpersonal skills to effectively collaborate across departments and with customers.
• Knowledge of industry regulations and best practices related to vertical transportation maintenance and certification management.