Verification Specialist

In the Role

• Review and verify customer information, documentation, and loan stipulations for accuracy and compliance.
• Investigate and resolve missing information by working with customers, branch teams, underwriting, and third-party partners.
• Validate identity, employment, income, and other information used in loan decisions.
• Review loan documentation and support funding activities to ensure timely and accurate loan disbursement.
• Identify potential fraud indicators, discrepancies, or complex situations and escalate as appropriate.
• Deliver exceptional service while collaborating with cross-functional teams to support the customer experience.

Requirements

• A high school diploma or GED
• 1 year of customer service experience
• Excellent attention to detail and commitment to accuracy
• Customer-focused with an investigative mindset and sound judgment
• Ability to work effectively in a team environment and manage multiple priorities

Preferred

• Experience in financial services, consumer lending, loan processing, verification, underwriting support, fraud review, or related fields
• Experience working in a fast-paced environment with performance and service-level goals

Location: On site in Tempe, AZ

Schedule: Hours of operation are Monday-Friday 6a-8p AZ time (7a-9p Daylight Savings time) and Saturday 6a-1p. The schedule is 40 hours per week within hours of operation, which includes up to 3 Saturdays per quarter.

About the Company

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

What We Offer

• Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Equal Opportunity Employer

OneMain Financial is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, gender, age, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.