Verification of Benefits Specialist

About Us

Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with eighteen locations across seven states. We offer highly individualized treatment in a clean, modern, comfortable setting, spanning every level of care, including detox, residential, PHP, IOP, and outpatient services. Our success stems from our people combined with a premier clinical program, allowing us to transform the lives of thousands of individuals.

Responsibilities

• Promptly receive and process prospective clients' insurance benefits.
• Follow defined policies and procedures for all phases of the verification of benefits process, from ascertaining viability to procuring the benefit.
• Use online and telephonic systems to verify prospective clients' benefits.
• Ensure benefit documentation is accurate in the Salesforce.com system and other related systems/technologies.
• Document and communicate benefits for different levels of care, including co-pays, deductibles, and all other out-of-pocket expenses.
• Work collaboratively with the Admissions Office staff, the facility, and any other parties to support the desired outcome for the client.
• Adhere to all regulatory and compliance policies while exhibiting compassion, professionalism, and care for the client.
• Follow quality assurance guidelines, maintain up-to-date required training, and ensure effective staff communication.

Requirements

• High School diploma or GED.
• Experience working with commercial insurance and CMS.
• Proficiency in Microsoft Office.
• Demonstrated experience providing empathetic, compassionate, and professional care for individuals in need.
• Experience using Salesforce and Availity.
• Experience (professionally or personally) in the treatment of addiction or mental health.
• Excellent verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workload and meet deadlines.
• Ability to work in a fast-paced environment with multiple competing tasks and demands.
• Exceptional analytical and problem-solving skills.
• If in recovery, 1 year of continuous sobriety is preferred.

Skills

• Excellent interpersonal skills with the ability to receive constructive feedback.
• Strong analytical, problem-solving, decision-making, and time management skills.
• Ability to plan well and prioritize work.
• Ability to work independently and within a team.
• Proficient documentation skills.
• Incredible listening skills.
• Ability to multi-task and appropriately prioritize responsibilities in a fast-paced environment.
• Strong focus on attention to detail and excellent communication skills.
• Accurate and fast computer skills.

Work Environment

The Avenues Recovery Center Admissions Office is the spacious and bustling headquarters of our admissions department, located in Bucks County, Philadelphia. With 25-30 admissions specialists working onsite full-time, it is a welcoming and dynamic environment featuring a warm, enjoyable workplace culture. Located just down the block from one of our partial hospitalization/intensive outpatient facilities, you'll get a firsthand glimpse of the lifesaving work we do.

This job requires full-time onsite employment in Jamison, PA.

Benefits

• 401K with 100% employer match.
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Accident Insurance.
• Critical Illness Insurance.
• Hospital Indemnity Insurance.
• Voluntary Short-Term Disability Insurance.
• Voluntary Long-Term Disability Insurance.
• Employer-Paid Life and AD&D Insurance.
• LifeTime Benefit Term Insurance with Long Term Care.
• Legal Coverage.
• Pet Insurance.
• Identity Theft Protection.
• Employer-Paid Employee Assistance Program.
• Flexible Spending Account (FSA) - Medical.
• Dependent Care FSA (DCFSA).
• Generous PTO and compensation.