Verification of Benefits Specialist
Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with eighteen locations across seven states. We offer highly individualized treatment in a clean, modern, comfortable setting, spanning every level of care, including detox, residential, PHP, IOP, and outpatient services. Our success stems from our people combined with a premier clinical program, allowing us to transform the lives of thousands to date.
About the role
We are hiring a VOB (Verification of Benefits) Specialist to work full-time onsite in our Bucks County, PA Admissions Call Center (located in Jamison, PA).
Responsibilities
- Promptly receive and process prospective clients' insurance benefits.
- Follow defined policies and procedures for all phases of the verification of benefits process, from ascertaining viability to procuring the benefit.
- Use online and telephonic systems to verify prospective clients' benefits.
- Ensure benefit documentation is accurate in Salesforce.com and other related systems/technologies.
- Document and communicate benefits for different levels of care, including co-pays, deductibles, and all other out-of-pocket expenses.
- Collaborate with the Admissions Office staff, facility, and other parties to support the desired outcome for the client.
- Adhere to all regulatory and compliance policies while exhibiting compassion, professionalism, and care for the client.
- Follow quality assurance guidelines, maintain up-to-date required training, and ensure clear staff communication.
Requirements
- High School diploma or GED.
- Experience working with commercial insurance and CMS.
- Proficiency in Microsoft Office.
- Demonstrated experience providing empathetic, compassionate, and professional care for individuals in need.
- Experience using Salesforce and Availity.
- Experience (professionally or personally) in the treatment of addiction or mental health.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to prioritize workload and meet deadlines.
- Ability to work in a fast-paced environment and juggle multiple competing tasks.
- Exceptional analytical and problem-solving skills.
- If in recovery, 1 year of continuous sobriety is preferred.
Skills
- Excellent interpersonal skills with the ability to receive constructive feedback.
- Strong analytical, problem-solving, decision-making, and time management skills.
- Ability to plan well and prioritize work.
- Ability to work independently and within a team.
- Proficient documentation skills.
- Incredible listening skills.
- Ability to multi-task and prioritize responsibilities in a fast-paced environment with strong attention to detail.
- Accurate and fast computer skills.
Where You'll Work
The Avenues Recovery Center Admissions Office is the spacious and bustling headquarters of our admissions department, located in Bucks County, Philadelphia. With 25-30 admissions specialists working onsite full-time, it is a welcoming and dynamic environment featuring a warm, enjoyable workplace culture. Located just down the block from one of our partial hospitalization/intensive outpatient facilities, you'll get a firsthand glimpse of the lifesaving work we do.
Benefits
- 401K with 100% employer match.
- Medical Insurance.
- Dental Insurance.
- Vision Insurance.
- Accident Insurance.
- Critical Illness Insurance.
- Hospital Indemnity Insurance.
- Voluntary Short-Term Disability.
- Voluntary Long-Term Disability.
- Employer-Paid Life and AD&D Insurance.
- LifeTime Benefit Term Insurance with Long Term Care.
- Legal Coverage.
- Pet Insurance.
- Identity Theft Protection.
- Employer-Paid Employee Assistance Program.
- Flexible Spending Account (FSA) - Medical.
- Dependent Care FSA (DCFSA).
- Generous PTO and compensation.