Venue Managers

Modern Restaurants Pty Ltd (trading as Kickin' Inn) is a fast-growing Australian restaurant brand known for its unique seafood dining experience, bold flavours, and strong focus on quality and customer satisfaction. Since launching in 2018, Kickin’ Inn has expanded to over 31 locations nationally.

About the role

We are seeking a skilled and experienced Venue Manager to oversee daily restaurant operations, lead the team, and ensure consistent delivery of high-quality food and customer service at our Smithfield, QLD location.

Responsibilities

• Oversee and manage the day-to-day operations of the venue, ensuring smooth coordination across front-of-house and kitchen operations.
• Lead, supervise, and support restaurant staff, including recruitment, training, rostering, performance management, and team development.
• Maintain high standards of customer service, food quality, venue presentation, and overall guest experience in line with company standards.
• Monitor service efficiency during busy operational periods and resolve customer enquiries, feedback, and complaints professionally.
• Coordinate with chefs and kitchen staff to ensure consistency in food preparation, menu execution, and timely service delivery.
• Manage operational costs including labour, stock, food costs, and inventory control to support profitability and minimise wastage.
• Assist in planning and implementing promotional activities, special events, functions, and business development initiatives to increase customer engagement and venue revenue.
• Ensure compliance with food safety, liquor licensing, workplace health and safety (WHS), hygiene, and hospitality regulations at all times.
• Maintain accurate operational records including sales reporting, stock levels, staff attendance, and compliance documentation.
• Liaise with suppliers and contractors to maintain stock availability, venue maintenance, and operational efficiency.

Requirements

• Proven experience in hospitality or venue management within a busy restaurant or similar environment.
• Strong leadership and communication skills, with the ability to manage and develop front-of-house teams.
• Demonstrated knowledge of service standards, guest relations, and OH&S compliance in hospitality.
• Ability to resolve customer issues professionally and maintain a high standard of guest satisfaction.

Pay

Base pay range: $78,000 – $83,000 AUD

Schedule

• Permanent, full-time position.
• Onsite / standard business hours.