Venue Manager - Audio Visual, Event Technology

About the Role

The Venue Manager is responsible for managing the day-to-day AV operations and service delivery for their assigned venue under the direction of the Venue Director.

Responsibilities

• Oversee daily floor operation, including set/strike equipment for each event as required. This includes supervision of non-union, union, and contract labor to ensure all setups and strikes meet Pinnacle Live’s standards.
• Operate equipment in a live show setting as needed.
• Greet guests/clients before the event and provide clear instructions on equipment operation.
• Maintain continuous communication with clients to ensure the success of all events.
• Follow through on all client requests and identify opportunities to enhance the client’s event.
• Complete necessary flow sheets, schedules, and purchase orders for equipment delivery and labor.
• Ensure all inventory is in good working order and rental condition.
• Comply with and enforce all Company security and safety measures.
• Continuously update and improve technical skills.
• Maintain accurate client event information in the Company’s billing/event order system.
• Review invoices with clients and obtain signatures on invoices and add-ons.
• Manage venue inventory and equipment location to prevent theft and/or damage.
• Report any lost, stolen, or damaged equipment immediately to the supervisor.
• Ensure all Company-occupied areas are clean, organized, and meet Company standards.
• Perform other duties as assigned.

Qualifications

• High School diploma, GED, or equivalent.
• Two (2) to three (3) years of prior experience in the audio visual and/or hospitality industry.
• Two (2) years of advanced audio and visual experience in a theatrical or live event environment.

Skills

• Strong technical aptitude, including audio visual equipment setup, strike, and operation.
• Planning and prioritization abilities.
• Excellent organizational skills.
• Strong interpersonal, verbal, listening, and written communication skills.
• Strong customer focus and team player orientation.
• Basic computer skills, including MS Office, networking, IT device management, PC and Mac operations.
• Proficiency with PowerPoint, Keynote, and Internet usage.

Physical Demands

• Sit at a desk.
• Stand or walk for long periods, including up and down stairs.
• Consistently bend and stoop.
• Use hands to hold, handle, or feel.
• Reach with hands and arms.
• Talk, hear, and communicate.
• Lift up to 50 pounds occasionally.

Benefits

• Performance-based incentive plans on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.