Venue Director I - Audio Visual, Event Technology

About the role

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.

The Venue Director I is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best in class customer service to all stakeholders including hotel partners, clients and team members.

Responsibilities

• Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities
• Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
• Maintain inventory integrity ensuring quality, functionality, organization and availability
• Attend hotel meetings as necessary
• Maintain a working knowledge of industry trends, tools and innovations
• Develop and maintain strong relationships with venue partners
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
• Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
• Ensure timely payment of all payables and completion of all reporting
• Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle
• Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
• Effectively