Venue Director I - Audio Visual, Event Technology

Company Overview

Pinnacle Live is a premium, in‑house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting‑edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. Our three core values are Excellence, Innovation, and People.

Job Summary

The Venue Director I is responsible for the successful management of an assigned venue, maintaining profitability, achieving sales and operations goals, and providing best‑in‑class customer service to hotel partners, clients, and team members. The role creates a culture of achievement, supports diversity, pursues continuous improvement, and demonstrates an unwavering commitment to cultivating and growing the venue relationship.

Essential Functions

• Provide leadership in the execution of all phases of events while maintaining best‑in‑class customer service to internal and external stakeholders.
• Ensure efficient floor operations, including timely and accurate set‑up and strike of equipment and other essential floor activities.
• Review P&L to ensure profitability; manage expenses by utilizing resources effectively and implementing cost‑control measures.
• Maintain inventory integrity, ensuring quality, functionality, organization, and availability.
• Attend hotel meetings as necessary.
• Maintain a working knowledge of industry trends, tools, and innovations.
• Develop and maintain strong relationships with venue partners.
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits.
• Ensure timely payment of all payables and completion of related reporting.
• Process billing and invoices promptly, enforcing compliance with financial management SOPs.
• Utilize the sales process to maximize revenue and improve capture rate throughout the sales cycle.
• Train, manage, and develop the team in accordance with company SOPs, fostering elevated customer service standards, employee growth, and a culture of achievement.
• Effectively use company computer systems and continuously improve technical skills needed to operate them.
• Provide technical support for events as necessary.
• Delegate tasks effectively as required.
• Comply with all safety protocols and standard operating procedures.
• Other duties as assigned.

Supervisory Responsibilities

• Interviewing, hiring, and training team members.
• Planning, assigning, coaching, mentoring, and directing work.
• Appraising performance, rewarding, and disciplining team members.
• Addressing complaints and resolving problems.

Required Skills & Knowledge

• Planning ability; able to prioritize.
• Strong technical aptitude.
• Excellent organizational skills.
• Demonstrated personnel management ability.
• Strong interpersonal skills.
• Strong verbal and written communication skills.
• Strong customer focus.
• Strong team‑player orientation.
• Strong attention to detail.
• Professional appearance.

Education & Experience

• High school graduate or equivalent.
• Three (3) years’ management‑level experience in the audio‑visual and/or hospitality industry (preferred).
• Demonstrated experience aligning team members behind common goals.
• Excellent communication skills with the ability to foster long‑term relationships with internal teams and external partners.

Benefits

• Performance‑based incentive plans on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401(k) with a contribution match.
• Health, vision, dental, and other insurance options.