Venue IT Support Representative

Job Summary

Live Nation Entertainment is the world's leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our Concerts Division fosters a fun and upbeat work culture with opportunities for growth and development.

WHO ARE YOU?

We are seeking individuals who are passionate, driven, resourceful, innovative, and committed. If this sounds like you, please read on!

THE JOB

The US Concerts Technology team is looking for highly motivated individuals to provide on-site IT support at Live Nation events and venues across the country. As a Venue IT Support Representative, you will gain real-world experience and develop your troubleshooting abilities in an exciting and dynamic industry.

• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations, and production staff.
• Identify, track, and help resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology.
• Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on "day of show."
• Provide proactive "day of show" IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
• Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
• Develop, demonstrate, and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
• Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
• Aid in the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.

What This Person Will Bring

• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies.
• Strong communication skills (oral and written) paired with a professional communication style.
• Self-motivated, capable of independent reasoning and troubleshooting.
• Highly organized and strong attention to detail.
• Able to adapt to a constantly changing and at times stressful work environment.
• Able to work independently and under little supervision.
• Available to accommodate evening and weekend on-call shifts, holidays, and extended hours for events and summer festivals.

Hiring Practices

Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.