IT Support Representative

The Concerts Technology team at Live Nation Entertainment is seeking individuals with a passion for IT support and a drive to excel in a dynamic industry. This role involves providing on-site IT troubleshooting assistance at various venues and events.

About the role

As a Venue IT Support Representative, you will gain hands-on experience in IT service delivery and troubleshooting. Your responsibilities include:

• Providing onsite IT troubleshooting assistance to venue staff.
• Identifying and resolving persistent issues.
• Reporting venue technology problems to remote support teams.
• Acting as an onsite liaison with remote IT support teams.
• Assisting with artist Internet connectivity and other IT rider requirements.
• Ensuring POS and access control technologies are operational before fan entry.
• Deploying, managing, and maintaining IT equipment.
• Participating in seasonal IT preparations and shutdowns.
• Extending or implementing venue IT infrastructure for special events.

Responsibilities

Key duties include:

• Onsite IT support for venue staff.
• Addressing persistent issues and reporting to remote support.
• Coordinating with remote IT teams for issue resolution.
• Providing IT support during artist performances.
• Ensuring POS and access control systems are ready for fans.
• Maintaining and deploying IT equipment.
• Participating in seasonal IT preparations and shutdowns.
• Implementing new IT infrastructure for special events.

Requirements

To succeed in this role, you should have:

• Experience with Apple iOS, MS Windows, and network technologies.
• Strong communication skills, both oral and written.
• A professional communication style.
• Self-motivation and the ability to troubleshoot independently.
• A high level of organization and attention to detail.
• A reliable and dependable team player.
• The ability to work in a flexible schedule, including evenings, weekends, and holidays.
• Availability to provide event support.

Qualifications

Qualifications for this position include:

• A valid driver's license and access to a reliable vehicle.
• A clean driving record.
• Experience with IT support and troubleshooting.
• Knowledge of Apple iOS, MS Windows, and network technologies.
• Strong communication skills.
• Self-motivation and the ability to work independently.
• A high level of organization and attention to detail.
• A reliable and dependable team player.
• The ability to work in a flexible schedule.
• Availability to provide event support.

Skills

Essential skills for this role include:

• Apple iOS, MS Windows, and network technologies.
• Strong communication skills.
• Self-motivation and independent problem-solving.
• Organizational and attention to detail.
• Reliability and dependability.
• Flexibility with scheduling.
• Event support availability.

Benefits

Live Nation offers a range of benefits to support your well-being and career growth, including:

• Free concert tickets.
• Dog-friendly office environment.
• Student loan reimbursement.
• Adoption and fertility support.
• Comprehensive health and wellness programs.
• Flexible work arrangements.
• Professional development opportunities.

Pay

Compensation details are confidential and determined based on the candidate's qualifications and experience. Live Nation complies with all relevant labor laws and regulations.

Schedule

The schedule for this role includes evening and weekend shifts, as well as extended hours for events and summer festivals. Flexibility is key to success in this position.