Vendor Services Analyst

About the role

Starr’s Procurement Department is seeking a Vendor Services team member dedicated to the overall evaluation of vendor partners and review of employee expense reports. This centralized Vendor Services Group manages all aspects of vendor verification, onboarding, and employee expense review. The role supports the development and enhancement of internal procedures, including implementing technology and workflow to achieve a streamlined, modern risk-assessment methodology.

Responsibilities

• Support all vendor verification procedures to ensure new or adjusted vendors meet Starr requirements and expectations.
• Onboard approved vendors to the appropriate Starr platforms.
• Detect potential fraud as part of the organization’s larger risk-mitigation effort.
• Develop a globalized approach to reviewing travel and entertainment (T&E) expenses company-wide.
• Review all expense reports submitted for payment to employees or allocated to the corporate card.
• Lead training for employees, either in groups or individually.
• Serve as a member of a centralized helpdesk for user inquiries.
• Implement initiatives with the Corporate Travel manager to improve the T&E end-user experience.
• Ensure all expense reporting occurs timely for proper accounting and allocation.
• Monitor employee spend trends to safeguard against financial and fraud-related risks.
• Communicate key internal process enhancements as needed.
• Continuously review the department’s Standard Operating Procedures (SOP) and process flows.
• Review supplier requests and input data into Finance ERP and Claims systems.
• Verify vendor bank account and payee information.
• Facilitate resolution of employee issues pertaining to vendor verification and onboarding.
• Review expense report submissions to ensure compliance with T&E policy.
• Identify concerns or trends indicative of potential misuse or fraud.
• Troubleshoot user issues and cross-train on Vendor Services responsibilities.
• Develop communications for internal circulation to proactively identify and explain common obstacles or pitfalls.
• Ensure all expense reports containing corporate card expenses are filed timely for monthly closing.
• Contribute to the development of an internal playbook clarifying unique or special handling for specific company areas.
• Offer process improvements that enhance user experience or automate compliance review against T&E policy.
• Suggest system audit rules to minimize employee misuse, fraud, and unnecessary spending.
• Consistently review T&E policy to compare spending trends and ensure policy reflects reasonable expectations.
• Track, collect, and deposit employee checks for personal corporate card usage.

Requirements

• Knowledge of Concur T&E platform and Workday Finance is preferred.
• Two or more years of experience in a vendor services role is preferred.
• Proficiency speaking and reading Spanish is a plus.
• Experience in an accounting/audit role is a plus.
• Fraud detection experience is a plus.
• Knowledge of general ledger/accounts payable workflow technology is a plus.
• Experienced user of MS Office toolset (Word, Excel, PowerPoint); advanced Excel proficiency is a plus.
• Basic understanding of the different entities within a typical property and casualty insurance carrier and their role within the organization.
• Proven experience providing service to internal stakeholders to achieve successful outcomes.
• Demonstrated capability for problem-solving, decision-making, sound judgment, and assertiveness.
• Excellent oral and written communication skills with the ability to present comfortably to large groups.
• Strong relationship-building and interpersonal skills.
• Professional and positive approach.
• Diligent with attention to detail.
• Ability to cope under pressure, particularly in response to individuals who may be agitated due to issues.
• Collaborative approach and works well in a team.
• Able to handle multiple tasks and shifting priorities.
• Self-motivated and self-sufficient.
• Strong analytical and troubleshooting skills.

About Starr

Starr Companies, comprised of C.V. Starr & Co., Inc. and Starr Insurance Holdings, Inc. and its subsidiaries, is a global, privately held insurance, financial services, and investments organization. Starr’s insurance agencies write specialty lines covering aviation, marine, energy, property, and excess casualty insurance—including risks with international exposures—and provide a broad spectrum of value-added specialized services, including claims handling and settlement, risk assessment, and loss prevention. Starr’s insurance companies provide high-quality, customized property and casualty and accident and health insurance products, with significant access to the excess and surplus marketplace for certain lines of business. These companies also provide loss control, claims, administrative, and reinsurance services to their policyholders.