Vendor & Resource Manager

Vendor Management

• Sourcing & Selection: Identify, evaluate, and onboard third-party vendors, contractors, and suppliers that align with the company’s strategic goals and quality standards.
• Contract Negotiation: Lead negotiations for contracts, pricing, terms of service, and Service Level Agreements (SLAs) to ensure cost-effectiveness and mitigate operational risk.
• Performance Monitoring: Establish and track key performance indicators (KPIs) to measure vendor performance, quality of deliverables, and adherence to SLAs.
• Relationship Management: Act as the primary point of contact for external partners, conducting regular business reviews, managing escalations, and resolving disputes or compliance issues.
• Risk & Compliance: Ensure vendor compliance with healthcare regulations, including HIPAA, data security standards, clean-room requirements, access controls, and corrective action plans to remediate any violations.
• Customer Launch Support: Support customer launches and ramp-ups by aligning vendor resource plans with training, quality expectations, and operational readiness, including vendor audits during onboarding and scaling phases.

Resource Management

• Capacity Planning: Collaborate with workforce management, call operations, QA/QC and other operations leadership to translate the forecast into actionable cross skilling and support plans to maximize SLA delivery.
• Allocation & Scheduling: Partner with other operations leaders to assign the right internal personnel and external contractors to projects based on availability, skill sets, and strategic priority.
• Utilization Tracking: Monitor and report on resource utilization rates, identifying bottlenecks, over-allocations, or bench time, and proactively recommending adjustments.
• Workforce Strategy: Partner with HR and Talent Acquisition to identify skill gaps and advise on the optimal mix of full-time hires versus external contractors/vendors.