Vendor Manager

ServicePoint is a premier technology and engineering solutions provider delivering high-quality, scalable services across data centers, enterprise environments, and mission-critical infrastructure.

About the role

The Vendor Manager plays a key role in identifying and leveraging new opportunities to strengthen ServicePoint's market position and drive revenue growth. This is a strategic and supervisory role: the Vendor Manager owns the overall vendor strategy end-to-end — including vendor relationship oversight, compliance, rebate ownership, and alignment of vendor programs with company revenue goals. This role is responsible for building and maintaining strong relationships with key vendor partners, ensuring alignment between vendor programs and the ServicePoint brand, and collaborating cross-functionally with sales, finance, and executive leadership to translate vendor partnerships into measurable business results.

Responsibilities

Vendor Management

• Own the overall vendor strategy and relationship portfolio, ensuring alignment with ServicePoint's company goals
• Decide which vendors to partner with and assess the ROI of vendor programs
• Negotiate vendor terms, pricing, and program benefits on ServicePoint's behalf
• Manage vendor compliance requirements to protect ServicePoint's standing and access across programs
• Educate and certify on top vendors' partner programs
• Create and maintain relationships with key vendor contacts
• Collaborate with vendors on marketing campaigns across various mediums (email marketing, social media, collateral, website, events, etc.)
• Strategize with vendor contacts and implement business development initiatives

Partner Program Management

• Develop a long-term training strategy with vendors, ensuring sales and technical team participation, measuring training effectiveness, and aligning training with revenue-driving goals — including building technician certification and enablement programs company-wide
• Own enrollment, completion, and timely renewal of vendor certifications and training credentials required to maintain partner standing
• Track certification requirements across all top vendor programs and ensure sales and technical staff hold the credentials needed to unlock partner pricing, MDF, and other benefits
• Own vendor rebate targets end-to-end: build reporting structures to track performance, identify gaps in revenue capture, and set processes to increase design-win participation and rebate maximization
• Manage vendor rebate programs operationally: track qualifying purchases and activities, submit claims ahead of deadlines, and reconcile payouts against program terms
• Forecast rebate returns to support Finance in budgeting and margin planning
• Develop and execute a tier strategy to achieve and maintain optimal partner status (e.g., Gold, Platinum, Elite) with each key vendor
• Monitor tier requirements — revenue thresholds, certifications, deal registration volume — and proactively close gaps before renewal periods
• Negotiate improved program benefits, pricing, and support levels as partner status increases
• Design and oversee the structure of vendor tracking tools and processes
• Make decisions on technology solutions (e.g., CRM/Salesforce integration) to support vendor program management and reporting
• Ensure reporting infrastructure supports vendor strategy and gives leadership visibility into performance against revenue goals
• Appropriately assign leads

Thought Leadership / Industry Trends

• Research and educate on industry trends
• Create content and campaigns around thought leadership and trending topics
• Share analyses with vendors to provide recommendations for future initiatives

Performance Analysis

• Collaborate with sales on the ROI of marketing activities
• Track and follow leads from marketing through to sales

Requirements

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 3-5 years of experience in vendor management, channel/partner marketing, or a related field
• Proven ability to build and maintain strong relationships with external partners and internal stakeholders
• Strong project management, organizational, and communication skills
• Experience developing and executing co-marketing campaigns across multiple channels (email, social, events, web)
• Comfort analyzing performance data and translating insights into actionable recommendations
• Hands-on experience managing vendor partner programs, including certifications/training credentials, rebate submissions, tier/status requirements, and deal registration
• Demonstrated experience owning vendor strategy at a strategic level — vendor selection, ROI assessment, and contract/term negotiation — rather than purely operational execution
• Experience building or overseeing reporting structures and systems (e.g., CRM/Salesforce) that support vendor program management and rebate forecasting
• Ability to collaborate cross-functionally with sales, marketing, finance, and executive leadership, including leading initiatives or supervising supporting staff

About ServicePoint

This role offers significant potential for growth and development within the company. The Vendor Manager will play a direct part in identifying and leveraging new opportunities that enhance ServicePoint's market position and drive revenue growth, with visibility into executive strategy and cross-functional initiatives.