Vendor Relations Specialist

About the role

Amerit Fleet Solutions is a leading provider of fleet maintenance and repair services across the United States. Backed by New Mountain Capital, Amerit is rapidly expanding through both acquisitions and organic growth. We deliver industry-leading service, scale, and innovation to keep America's fleets moving. The Vendor Relations Specialist is the front line of Amerit's vendor management operation, responsible for onboarding, qualification, and day-to-day relationship management with our vendor network. This role is highly communicative—spending approximately 40% of the day on phone calls—managing both inbound vendor inquiries and outbound prospecting to identify qualified vendors that meet customer needs. The Specialist works alongside the Manager of Vendor Relations & Dispute Resolution to ensure vendors are properly set up, compliant, and performing to Amerit standards. This position offers an excellent entry point for someone who thrives in a fast-paced environment, enjoys solving problems through communication, and is organized enough to manage competing priorities with accuracy.

Responsibilities

• Vendor Identification & Qualification: Identify and research qualified vendors to meet Amerit's needs across all business segments; Conduct initial outreach to prospective vendors; lead qualification discussions to determine fit with Amerit requirements and standards; Partner with Manager on vendor selection and due diligence oversight.
• Vendor Onboarding & Account Setup: Guide vendors through the onboarding process in accordance with company procedures and regulatory requirements; Maintain and update vendor account numbers, contact information, and key documentation in Zendesk and database systems; Ensure all required contracts, agreements, and compliance documentation are collected, filed, and current prior to vendor going live; Develop subject matter expertise on Amerit's vendor requirements and communicate them clearly to prospective and current vendors.
• Vendor Relationship & Compliance Management: Initiate, cultivate, and maintain positive, professional relationships with vendors and Amerit customers they support; Maintain national account communications and coordination; participate in vendor calls and status updates with key accounts to ensure alignment on expectations and performance; Monitor vendor compliance with Amerit requirements; ensure all documentation, certifications, and agreements remain current and non-expired; Follow up with vendors to ensure customer account numbers are active, properly set up, and communicated to the field; Maintain and organize all onboarding paperwork and account records in accordance with company standards.
• Cross-Functional Collaboration: Collaborate with Accounts Payable, Procurement, Operations, and Management to identify and resolve vendor setup issues before they impact service; Communicate proactively with internal teams and vendors to escalate problems early and coordinate swift resolution.

Requirements

• High school diploma or equivalent
• Proficiency in Microsoft Excel
• Comfortable and effective on the phone;