Vendor Relations Liaison

Responsibilities

• Review account balances to ensure appropriate billing activity has occurred to either a third party payer or guarantor.
• Maintain department productivity guidelines.
• Maintain compliance with quality standards.
• Complete review and take action of vendor reports and perform the appropriate follow-up. Contact guarantors, third party payers, and/or other outside agencies for payment of balances due. Assign accounts deemed uncollectible to collection agencies. Monitor assignment of accounts for appropriateness and initiates change as required.
• Counsel and evaluate the patient’s financial situation and complete the appropriate screening.
• Identify A/R issues that may impact workflow.
• Perform duties and responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellence and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions.
• Create and analyze spreadsheets of assigned book of business and review for account trends.
• Adhere to Fair Debt Collections Practice Act and the Fair Credit Extension Uniformity Act and understand the laws and regulations applicable to job functions.
• Process account balance write-offs according to department policies. Identify and take action towards resolution of problematic accounts through potential refunds, adjustments, payments transfers, etc.

Qualifications

• A high school diploma or equivalent and 1 year of claims processing/billing/collections experience, OR a high school diploma or equivalent and 3 years of experience in a business office setting.
• A bachelor’s degree preferred.
• Knowledge of medical terminology, third party payer guidelines and reimbursement practices, and available financial resources for payment of balances due.
• Proficiency in Microsoft Word and Excel.
• A strong understanding of all patient accounting systems.

Benefits

We're committed to providing benefits that meet your needs and support your well-being in all areas of life.

• Earn over 5 weeks of paid time off every year
• Affordable medical, dental & vision coverage
• Student loan assistance and tuition reimbursement options
• Earn up to 8% of your eligible pay in retirement contributions from UPMC
• Employer-paid life insurance

Support for You – and Your Family

• Two weeks of paid parental leave
• Family planning resources
• Tuition assistance for dependents
• Comprehensive health care for dependents
• Emergency child and elder care options
• Flexible work arrangements

A Culture That Cares

At UPMC, you can find a home among people who share your passions and care about who you are.

• Employee resource groups
• Awards for champions of dignity & respect
• Center for Workplace Culture and Engagement
• Programs for veteran engagement