Vendor Operations Associate

About the role

Order.co is looking for a Vendor Operations Associate to help ensure orders are fulfilled successfully/reconciled accurately, vendors are operating within our processes, and operational issues are resolved quickly and effectively. This is an entry-level role ideal for someone who enjoys problem solving, investigating issues, and working with people. You'll spend your day monitoring orders, identifying roadblocks, collaborating with vendors and teammates, and ensuring customers receive a seamless experience.

Responsibilities

• Keep Orders Moving - Proactively investigate outstanding orders to ensure they are progressing toward fulfillment. Identify and resolve operational issues that could delay order completion. Monitor workflows and follow up on orders requiring additional attention. Partner with internal teams to ensure customers receive a smooth fulfillment experience.
• Work Directly with Vendors - Communicate with vendors to resolve order issues, payment issues, and fulfillment questions. Help vendors understand and comply with Order.co purchasing and fulfillment processes. Identify recurring vendor behaviors that create operational challenges and work toward long-term solutions. Build productive relationships with vendor contacts while representing Order.co professionally.
• Support Payment & Operational Resolution - Investigate payment failures and help coordinate resolution efforts. Assist with invoice and payment-related workflows when needed. Escalate issues appropriately and ensure follow-through until resolution. Help identify root causes behind recurring operational and payment issues.
• Drive Continuous Improvement - Look for patterns and recurring issues across vendors, orders, and workflows. Suggest improvements that reduce manual work and improve operational efficiency. Collaborate with offshore team members to ensure work is completed accurately and on time. Contribute to process documentation and operational best practices.

Requirements

Strong attention to detail and follow-through. Excellent written and verbal communication skills. Ability to stay organized while managing multiple priorities. Comfortable solving problems independently and asking questions when needed. Strong sense of ownership and accountability. Positive attitude and willingness to learn. Experience with spreadsheets, email, and business software is helpful but not required.