Vendor Management Office Lead

About the role

McLane is seeking a strategic and people-focused leader to manage the Vendor Management Office (VMO) within IT&D. This role is critical for ensuring strong governance, high-performing vendor partnerships, and compliance while driving continuous improvement in a complex enterprise environment.

Responsibilities

• Lead and oversee the IT&D Vendor Management Office, including day-to-day operations, prioritization, and execution.
• Manage, coach, and develop Vendor Management teammates through ongoing feedback and performance reviews.
• Establish and enforce vendor governance standards, tools, and processes across IT&D.
• Own strategic vendor relationships, ensuring alignment with business and IT&D objectives.
• Monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and vendor performance; lead quarterly Business Review Board (QBR) meetings and remediation efforts.
• Partner closely with Procurement, Finance, Legal, Security, and Third Party Risk Management.
• Ensure vendor engagements are cost-effective, compliant, and aligned with McLane standards.
• Drive continuous improvement initiatives and maintain scalable vendor management documentation.

Requirements

• Bachelor’s degree in Business, Information Systems, Finance, or a related field.
• 7+ years of experience in vendor management, procurement, IT service management, or related disciplines.
• 3+ years of people leadership experience with a focus on coaching and developing teams.
• Strong expertise in vendor governance, SLAs, KPIs, contract management, and risk mitigation.
• Excellent communication, negotiation, and cross-functional stakeholder management skills.
• Proven ability to manage multiple priorities in a fast-paced environment while exercising sound judgment and discretion.
• Experience working with IT service providers, managed services, and contractor labor models preferred.

Qualifications

• Ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely, including understanding work instructions, safety protocols, and essential workplace communications.

Skills

• Strategic thinking and execution.
• People leadership and development.
• Vendor management and governance.
• Communication and negotiation.
• Continuous improvement and process optimization.

Benefits

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.
• Paid time off begins day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!