Vendor Management Lead

The Vendor Management Lead acts as liaison between vendors and the organization, working on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

• Review and negotiate terms of vendor contracts and communicate with vendors regarding day-to-day matters.
• Build and maintain positive relationships with vendors and monitor vendor performance.
• Research invoice and contractual issues and resolve discrepancies.
• Advise executives to develop functional strategies on matters of significance.
• Manage assigned Medicaid vendor relationships, serving as the primary point of contact between vendors, business owners, markets, and enterprise partners.
• Develop a comprehensive understanding of assigned vendors' services, capabilities, contracts, regulatory obligations, operational dependencies, and strategic importance.
• Establish and facilitate vendor governance routines, including Joint Operating Committees, performance reviews, and issue-resolution meetings, with clear agendas, decisions, owners, and follow-up actions.
• Monitor vendor performance through standardized scorecards, KPIs, SLAs, contractual commitments, member outcomes, and operational measures, ensuring reporting is accurate and timely.
• Identify performance trends, service gaps, and emerging risks and translate findings into actionable recommendations for vendors and internal business leaders.
• Lead the development and oversight of vendor improvement plans and corrective action plans, including root-cause analysis, milestones, accountable owners, and validation of sustained remediation.
• Coordinate across operations, markets, compliance, finance, procurement, legal, clinical, product, and implementation teams to resolve vendor issues and maintain alignment on priorities.
• Support portfolio-level strategy by evaluating vendor capabilities, performance, risk, spend, and strategic value to inform consolidation, expansion, insourcing, sourcing, and investment decisions.
• Monitor vendor compliance with federal and state Medicaid requirements, contractual obligations, Humana policies, data-security standards, and required reporting expectations.
• Review vendor financial performance, invoices, utilization, rates, and spend trends to identify discrepancies, cost-saving opportunities, cost avoidance, and opportunities to improve value.
• Maintain complete, accurate, and audit-ready documentation of vendor interactions, governance decisions, performance results, risks, corrective actions, and contractual commitments.
• Strengthen vendor relationships through clear expectations, transparent communication, constructive challenge, and continuous-improvement initiatives that improve service quality, operational efficiency, member outcomes, and value realization.

Requirements

• Bachelor's degree in business administration, healthcare administration, finance, operations, supply chain, or a related field, or equivalent professional experience.
• Five or more years of experience in vendor management, supplier relationship management, procurement, or related experience.
• Experience managing complex vendor relationships, including performance reviews, issue escalation, corrective action planning, and cross-functional problem-solving.
• Experience developing and monitoring vendor scorecards, KPIs, SLAs, contractual commitments, operational metrics, and performance-improvement plans.
• Strong analytical and financial acumen, with the ability to evaluate vendor performance, utilization, spend, invoices, risks, and value-realization opportunities.
• Experience leading governance meetings and influencing stakeholders across functions such as operations, finance, compliance, procurement, legal, clinical, product, and implementation.
• Strong executive communication, facilitation, negotiation, and relationship-management skills, including the ability to communicate complex issues and recommendations clearly.
• Proficiency with Microsoft Excel, PowerPoint, Teams, and data-reporting or vendor-management platforms.

Preferred Qualifications

• Master's degree in business administration, healthcare administration, supply chain management, finance, or a related field.
• Experience working within Medicaid, Medicare, managed care, health insurance, or another highly regulated healthcare environment.

Work at Home Requirements

• Self-provided internet service must meet the following criteria: at minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Schedule

• Scheduled Weekly Hours: 40

Pay

• Pay Range: $94,900 - $130,500 per year
• This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Benefits

Humana offers competitive benefits that support whole-person well-being, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance