Vehicle Specialist

Essential Functions

• Partner with third party vendors and agencies
• Review and send customer correspondence
• Ensure accuracy of information
• Master departmental policies and procedures
• Provide exceptional customer service
• Resolve title and lien issues
• File state title work and create UCC-1 filings as applicable
• Track the status of titles and UCC-1s until lien is perfected
• Verify the accuracy of state issued titles and coordinating corrections when needed
• Provide excellent customer and business unit support service
• Maintain knowledge of job specific products and services
• Interact as appropriate with other business units within the bank
• Manage work queues/workflows
• Identify and resolve customer service issues
• Process Letter of Guarantees for totaled vehicles
• Process title transfer and registration requests
• Follow-up on e-title and papering unperfected liens to ensure lien position is recorded and perfected
• Work with Indirect lending, retail branches, customers, dealerships and motor vehicle departments to insure the perfection of liens
• Administer dealer chargeback process
• Ensure service levels are met
• Recommend improvements to procedures
• Review appropriate departmental records and processes
• Ensure total quality of work preformed
• Recommend quality control enhancements
• Maintain a working knowledge of Dealer Services LOS and all associated platforms
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Qualifications

• A High School Diploma or equivalent
• 3 - 5 years related banking/lending experience preferred
• 2 - 6 years customer service experience preferred