Vehicle Permit Customer Service Representative

Responsibilities

• Analyze and process permit requests for "routine" oversized/overweight vehicle movements, ensuring compliance with federal highway regulations and state statutory provisions.
• Analyze and process company agreement applications to determine that company is in good standing at the state and federal level.
• Analyze and process requests for special weight registration.
• Update routing information daily to ensure it reflects the most current road restriction, detours, and closures.
• Correspond with carriers electronically, by telephone, in writing or in person in order to authorize permits, provide statutory guidance, ensure compliance with federal safety regulations and provisions as well as state procedural guidelines or code reference, and/or to provide general problem resolution.
• Provide customer assistance via telephone, mail, email, fax, or in person at our Customer Service Center.
• Cookordination enforcement efforts with Indiana State Police, Motor Carrier Enforcement Division.
• Cookordinate superload routes with INDOT district office engineers, and communicate with district offices to ensure the most up to date road restriction information.

Qualifications

• A high school diploma or equivalent, plus two (2) years post-secondary education in business, communications, a related field may substitute for the work experience, or at least two years as a Program Coordinator 5 with the Department of Revenue may meet the requirements for this position.
• Must possess excellent communication skills, both oral and written are required.
• Advanced knowledge of wheel and axle weight configurations in accordance with federal bridge standards.
• Advanced knowledge of numerous permit class types, vehicle configurations, and general and special requirements for each vehicle class and type.
• Proficient knowledge of Indiana Code relating to permitting and a thorough knowledge of the Federal Motor Carrier Regulations.
• Proficient communication skills and customer service abilities are necessary.
• Ability to comprehend technical written materials and the skill to communicate the same in everyday laymen terms.
• Proficient knowledge to accurately analyze routes using state, bridge, and vehicle weight configurations and safety.
• Advanced knowledge of the ACD telephone system.
• Proficient knowledge of ethics and confidentiality laws.