Vehicle Digital Imaging Warranty Specialist

About the role

We are seeking qualified contractors to fulfill the role of a Vehicle Digital Imaging – Warranty Specialist. The role is responsible for reviewing, assessing, and validating vehicle warranty claims using digital images, videos, and supporting documents provided by dealers or service centers. The role requires strong technical understanding of automotive paint, body repair processes, and damage assessment to ensure accurate claim decisions and adherence to OEM warranty guidelines.

Responsibilities

• Review and analyze digital images, videos, and supporting documents submitted for paint and body warranty claims.
• Assess vehicle damage, repair quality, and warranty eligibility in accordance with OEM policies and guidelines.
• Identify paint defects, corrosion, accident-related damage, prior repairs, and non-warranty conditions.
• Communicate findings, request clarifications, and escalate complex cases to technical specialists when required.

Qualifications

• Diploma or certification in Automobile Engineering, Paint Technology, or Body Repair OR equivalent hands-on workshop/industry experience.
• Minimum of 3–5 years of hands-on experience in automotive paint, body repair, or collision assessment.
• Strong knowledge of automotive paint applications, refinishing processes, corrosion diagnosis, and body panel repair techniques.
• Ability to interpret digital images and accurately identify defects, prior repairs, and non-warranty conditions.

Preferred Qualifications

• Experience reviewing paint or body-related warranty claims within an OEM or automotive warranty environment.
• Familiarity with OEM warranty guidelines, repair manuals, and standard labor times.
• Prior experience using warranty management systems or digital imaging tools.
• Strong analytical, documentation, and professional communication skills.