Vehicle Condition Inspector
ACV Auctions is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry with data‑driven applications and solutions. The company emphasizes a people‑first mindset, growth, autonomy, and a collaborative atmosphere.
Benefits
- Multiple medical plans, including a high‑deductible, low‑cost health plan
- Company‑sponsored (paid) Short‑Term Disability, Long‑Term Disability, and Life Insurance
- Optional benefits: Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, Accident and Critical Illness Insurance
- Generous paid time off: at least 3 paid sick days (or as required by law), 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other statutory paid leave
- Employee Stock Purchase Program with additional stock‑earning opportunities
- Retirement planning through a Company 401(k) plan
Responsibilities
- Support efforts to simplify and enhance the customer experience
- Partner with a Territory Manager and a team of Inspectors to conduct vehicle inspections at dealerships, auctions, and off‑lease locations
- Detect damage, missing parts, and mechanical problems; prepare and submit condition reports with repair/replacement cost estimates and related documentation
- Assist the sales team in up‑selling or cross‑selling services and products
- Interface regularly with dealers to ensure client satisfaction and build strong relationships
- Travel to and from dealerships and homes to inspect vehicles and write condition reports
- Take multiple overall and damage photos, match them to the vehicle, and upload them using a company‑issued smartphone
- List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing
- Recruit independent dealerships as buyers for the ACV Auctions digital platform
- Perform additional duties as assigned
Requirements
- At least 1 year of experience in the automobile field (body, paint, or mechanical repair) with a customer‑service background
- Proficiency in reading, writing, speaking, and understanding English
- Ability to work outdoors in various weather conditions for extended periods
- Strong problem‑solving aptitude and resourceful, innovative approaches
- Proven ability to work independently with minimal supervision while thriving in a team environment
- Excellent communication skills and the ability to understand customer needs and expectations
- Valid driver’s license and access to a properly registered and insured motor vehicle
- Familiarity with system capabilities, relevant software packages, and web‑based applications
- Physical ability to stand for extended periods, lift 25 lb or more, bend, and squat
- Capability to drive both manual and automatic transmissions
- Visual acuity sufficient to identify small defects on and under vehicles
Values
- Trust & Transparency
- People First
- Positive Experiences
- Calm Persistence
- Never Settling
Compensation
The hourly compensation range is listed in the “Job Details” section of the posting. This position is eligible for additional incentive compensation under ACV’s incentive plan; the average monthly incentive earned by VCI’s in this territory in 2025 was $632. Final compensation will be determined based on the applicant’s relevant experience, skill set, location, business needs, market demands, performance (for incentive pay), and other factors permitted by law.
Job ID: #IND123RR