Vehicle Condition Inspector

What You Will Do

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts, and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help the sales team up-sell or cross-sell services and products.
• Interface regularly with dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect, write condition reports, list vehicles to sell on the auction platform.
• Take multiple, overall, and damage photos, match them to a vehicle, and download them to the image server using the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

What You Will Need

• 1 year(s) Experience in the automobile field (body, paint, and mechanical repair knowledge) with customer service background.
• Ability to read, write, speak, and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem-solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
• Ability to drive a manual and automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.