Vehicle Condition Inspector

About the role

ACV is a technology company that has revolutionized the automotive industry by building the most trusted and efficient digital marketplace for sourcing, selling, and managing used vehicles. We are looking for an enthusiastic Inspector who has a knack for cars and wants to join a growing company.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease locations to detect damage, missing parts, and mechanical problems.
• Prepare and submit a detailed report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help the sales team up-sell or cross-sell services and products to clients.
• Interface regularly with dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect vehicles, write condition reports, list them on the auction platform, and sign up independent dealerships as buyers.
• Perform additional duties as assigned.

Requirements

• 1 year(s) Experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer service background.
• Ability to read, write, speak, and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem-solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
• Ability to drive a manual and automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.

Skills

• Strong communication skills.
• Customer service orientation.
• Attention to detail.
• Problem-solving ability.
• Physical stamina and endurance.

Benefits

• Multiple medical plans including a high deductible, low cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation.
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company.
• Retirement planning through the Company’s 401(k).

Pay

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Schedule

Flexible schedule to accommodate travel and inspection requirements.