Vehicle Condition Inspector

About the role

ACV is a technology company that has revolutionized the automotive industry. We are transforming the industry by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts, and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help the sales team up-sell or cross-sell services and products.
• Interface regularly with dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect, write condition reports, list vehicles to sell on the auction platform, take multiple, overall, and damage photos, match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
• List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

Requirements

• 1 year(s) Experience in the automobile field (body, paint, and mechanical repair knowledge) with customer service background.
• Ability to read, write, speak, and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem-solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven success to work independently with minimal supervision while working in a team environment.
• Excellent communicator with the ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle required.
• Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
• Ability to drive a manual & automatic transmission.
• Vision abilities required to properly identify small defects around and underneath vehicles.

Qualifications

• Proven success in the automobile field with a strong background in customer service.
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills and ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle.
• Experience with manual and automatic transmissions.
• Ability to identify small defects around and underneath vehicles.

Skills

• Customer service background.
• Automobile field experience (body, paint, and mechanical repair).
• Strong problem-solving skills.
• Excellent communication skills.
• Valid driver’s license and use of a validly registered and insured motor vehicle.
• Manual and automatic transmission driving ability.
• Ability to identify small defects around and underneath vehicles.

Benefits

• Multiple medical plans including a high deductible, low cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation.
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company.
• Retirement planning through the Company’s 401(k).

Pay

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Schedule

Details on the schedule will be provided in the "Job Details" section at the bottom of this posting.