Vehicle Condition Inspector

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you. Competitive compensation packages and learning and development opportunities help you advance to the next level in your career. We invest in our people and technology to help our customers succeed, hiring those who share our passion, bring innovative ideas, and enjoy a collaborative atmosphere.

About ACV

ACV is a technology company revolutionizing how dealers buy and sell cars online. We are transforming the automotive industry with user-designed, data-driven applications and solutions, building the most trusted and efficient digital marketplace for sourcing, selling, and managing used vehicles. Our platform provides transparency and comprehensive insights that were once unimaginable.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including:
  • The greater of 3 paid sick days or in accordance with state/local law
  • 6 paid company holidays
  • 2 floating holidays
  • Parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by law
• Employee Stock Purchase Program with additional opportunities to earn stock in the company
• Retirement planning through the company’s 401(k)

About the Role

ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants to join a growing company. Our Inspectors are the face of our company—they know a ton about cars, love to talk about them, and explain what clients need to know in an understandable way. They work tirelessly to ensure clients receive the best service and uphold ACV’s values of Trust, Transparency, Credibility, and Customer Service.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience
• Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease locations to detect damage, missing parts, and mechanical problems
• Prepare and submit reports of vehicle condition, repair/replacement cost estimates, and related documentation
• Help the sales team upsell or cross-sell services and products
• Interface regularly with dealers to ensure client satisfaction and build strong relationships
• Travel to and from dealerships and homes to inspect vehicles, write condition reports, and list vehicles on the auction platform
• Take multiple overall and damage photos, match them to a vehicle, and upload them to the image server using a company-issued smartphone
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing
• Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform
• Perform additional duties as assigned

Requirements

• 1+ years of experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer service background
• Ability to read, write, speak, and understand English
• Ability to work outside in various weather conditions for extended periods
• Problem-solving aptitude to meet challenges with resourcefulness and innovative approaches
• Proven ability to work independently with minimal supervision while collaborating in a team environment
• Excellent communication skills with the ability to understand customer needs and expectations
• Valid driver’s license and use of a validly registered and insured motor vehicle
• Knowledge of system capabilities, job-relevant software packages, and web-based applications
• Ability to perform manual labor, including standing for extended periods, lifting 25+ lbs, bending, and squatting
• Ability to drive both manual and automatic transmission vehicles
• Vision abilities required to properly identify small defects around and underneath vehicles

Pay

The hourly compensation range for this position is listed in the "Job Details" section of the posting. This role is also eligible for additional compensation through ACV’s incentive plan, with an average monthly incentive of $633 earned by inspectors in this territory in 2025. Final compensation will be determined based on relevant experience, skillset, location, business needs, market demands, and performance.

Values

• Trust & Transparency
• People First
• Positive Experiences
• Calm Persistence
• Never Settling