Vehicle Condition Inspector

About Us

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry with innovative, user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles, offering transparency and comprehensive insights.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with state/local law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by law
• Employee Stock Purchase Program with additional opportunities to earn stock in the company
• Retirement planning through the company’s 401(k)

About the Role

ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants to join a growing company. Our Inspectors are the face of our company, possessing deep automotive knowledge and a passion for explaining vehicle conditions to clients in an understandable way. They are meticulous, energetic, and committed to delivering trust, transparency, credibility, and exceptional customer service.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease locations to detect damage, missing parts, and mechanical problems
• Prepare and submit reports of vehicle condition, repair/replacement cost estimates, and related documentation
• Help the sales team upsell or cross-sell services and products
• Interface regularly with dealers to ensure client satisfaction and build strong relationships
• Travel to and from dealerships and homes to inspect vehicles, write condition reports, and list vehicles on the auction platform
• Take multiple overall and damage photos, match them to a vehicle, and upload them to the image server using a company-issued smartphone
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing
• Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform
• Perform additional duties as assigned

Requirements

• 1+ years of experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer service background
• Ability to read, write, speak, and understand English
• Ability to work outside in various weather conditions for extended periods
• Problem-solving aptitude to meet challenges with resourcefulness and innovative approaches
• Proven ability to work independently with minimal supervision while collaborating in a team environment
• Excellent communication skills with the ability to understand and meet customer needs and expectations
• Valid driver’s license and use of a validly registered and insured motor vehicle
• Knowledge of system capabilities, job-relevant software packages, and web-based applications
• Ability to perform manual labor, including standing for extended periods, lifting 25+ lbs, bending, and squatting
• Ability to drive both manual and automatic transmission vehicles
• Vision abilities required to properly identify small defects around and underneath vehicles

Values

• Trust & Transparency
• People First
• Positive Experiences
• Calm Persistence
• Never Settling

ACV is committed to an inclusive culture where every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding, free from discrimination. ACV is an equal opportunity employer and considers qualified applicants regardless of criminal history, consistent with legal requirements.