Vehicle Condition Inspector

About the company

ACV is a technology company revolutionizing how dealers buy and sell cars online. We are transforming the automotive industry with innovative, user-designed, data-driven applications and solutions. Our mission is to build the most trusted and efficient digital marketplace, providing transparency and comprehensive insights for sourcing, selling, and managing used vehicles.

About the role

ACV Auctions is seeking an enthusiastic Inspector who has a passion for cars and wants to join a growing company. Inspectors are the face of our company, leveraging deep automotive knowledge to communicate effectively with clients. They embody our core values of Trust, Transparency, Credibility, and Customer Service.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and a team of Inspectors to conduct vehicle inspections at dealerships, auctions, and off-lease locations to detect damage, missing parts, and mechanical problems.
• Prepare and submit reports on vehicle condition, repair/replacement cost estimates, and related documentation.
• Assist the sales team in up-selling or cross-selling services and products.
• Interface regularly with dealers to ensure client satisfaction and build strong relationships.
• Travel to dealerships and homes to inspect vehicles, write condition reports, and list vehicles on the auction platform.
• Take multiple photos of vehicles (overall and damage), match them to the vehicle, and upload them to the image server using a company-issued smartphone.
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
• Perform additional duties as assigned.

Requirements

• 1+ years of experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer service background.
• Ability to read, write, speak, and understand English.
• Ability to work outside in various weather conditions for extended periods.
• Problem-solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven ability to work independently with minimal supervision while collaborating in a team environment.
• Excellent communication skills with the ability to understand and meet customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle.
• Knowledge of system capabilities, relevant software packages, and web-based applications.
• Ability to perform manual labor, including standing for extended periods, lifting 25+ lbs, bending, and squatting.
• Ability to drive both manual and automatic transmission vehicles.
• Vision abilities required to properly identify small defects around and underneath vehicles.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off, including:
  • The greater of 3 paid sick days or in accordance with state/local paid sick leave laws.
  • 6 paid company holidays and 2 floating holidays.
  • Parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by law.
• Employee Stock Purchase Program with additional opportunities to earn company stock.
• Retirement planning through the Company’s 401(k) plan.

Pay

The hourly compensation range for this position is listed in the "Job Details" section of the posting. This role is also eligible for additional compensation through ACV’s incentive plan, with the average monthly incentive earned by Inspectors in this territory in 2025 being $633. Final compensation will be determined based on relevant experience, skillset, location, business needs, market demands, and performance.