Vehicle Condition Inspector

About the role

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry by building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights. Our Inspectors are the face of the company — they know cars inside and out, love to talk about them, and explain vehicle condition to clients in a clear, understandable way. They bring boundless energy, meticulous attention to detail, and a commitment to trust, transparency, credibility, and customer service every day.

Benefits

• Multiple medical plans including a high-deductible, low-cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits: Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, Accident and Critical Illness Insurance
• Generous paid time off: the greater of 3 paid sick days or applicable state/local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by law
• Employee Stock Purchase Program with additional opportunities to earn company stock
• Retirement planning through the Company’s 401(k)

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Partner with a Territory Manager and a team of Inspectors to conduct vehicle inspections at dealerships, auctions, and off-lease locations to detect damage, missing parts, and mechanical problems
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation
• Help sales team up-sell or cross-sell services and products
• Interface regularly with dealers to develop and ensure client satisfaction and build strong relationships
• Travel to and from dealerships and homes to inspect, write condition reports, and list vehicles to sell on the auction platform
• Take multiple overall and damage photos, match them to a vehicle, and download them to the image server using the company-issued smartphone
• List inspected wholesale vehicles utilizing the ACV Auctions platform for bidding and purchasing
• Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform
• Perform additional duties as assigned

Requirements

• 1 year of experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer service background
• Ability to read, write, speak, and understand English
• Ability to work outside in the elements for extended periods of time
• Problem-solving aptitude to meet challenges with resourcefulness and innovative approaches
• Proven success working independently with minimal supervision while collaborating in a team environment
• Excellent communicator with the ability to understand customer needs and expectations
• Valid driver’s license and use of a validly registered and insured motor vehicle required
• Knowledge of system capabilities, job-relevant software packages, and web-based applications
• Ability to perform manual labor: standing for extended periods, lifting 25 lbs or more, bending, and squatting
• Ability to drive both manual and automatic transmission vehicles
• Vision abilities required to properly identify small defects around and underneath vehicles

Values

• Trust & Transparency
• People First
• Positive Experiences
• Calm Persistence
• Never Settling

Compensation

Hourly compensation range is listed in the Job Details section of the original posting. This position is eligible for additional compensation pursuant to ACV’s incentive compensation plan: the average monthly incentive earned by VCI's in this territory in 2025 was $1,240. Final compensation will be determined based on the applicant's relevant experience, skillset, location, business needs, market demands, and performance (for incentive pay), and other factors as permitted by law.