VDI Support Specialist - IT Solutions - Indianapolis, IN

Responsibilities

• Aid in the design, development, and support of the virtual environment.
• Administer and maintain multiple virtual images within the Citrix Virtual Apps and Desktops solution.
• Collaborate with the IT Support and Applications Teams to identify new application installs, updates, and necessary optimizations.
• Identify, propose, and implement updates to virtual images to resolve issues, enhance security, ensure standardization, and improve features and performance.
• Plan and execute virtual image upgrades across development, testing, and production environments.
• Plan, document, publish, and track all changes and updates to virtual images, ensuring clear communication across relevant teams.
• Provide Tier 2 level support for issues related to the virtual environment, troubleshooting and resolving problems efficiently.
• Develop and deliver training sessions and documentation for the IT Support team.
• Adhere to existing standards and best practices, continuously seeking opportunities to improve and optimize processes.
• Actively seek and implement new ideas and methods to improve the efficiency, security, and performance of the virtual environment.

Qualifications

• Bachelor’s degree in Information Technology, or a related field, or equivalent work experience.
• Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support.
• Strong knowledge of VDI technologies, virtual image management, and associated best practices.
• Experience with virtualization technologies such as VMware, Hyper-V, or other virtual environments is a plus.
• Excellent troubleshooting skills with a proactive approach to problem-solving.
• Ability to work independently and manage multiple projects simultaneously.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.