VCUarts Box Office Manager - Performing Arts

Duties & Responsibilities

• Report to the Senior Director of the VCUarts Performing Arts Group
• Manage daily ticketing operations, patron database and records management, online sales, customer service, and supervision of other part-time positions
• Partner with Chairs, faculty, and staff in the departments of VCUarts Theater, Music, and Dance and Choreography to coordinate the front-line role of the box office
• Ensure the timely and accurate processing of ticketing transactions in Etix software
• Oversee data management in the Etix system, including accurate posting and maintenance of scheduled events
• Collaborate with departments to plan and implement strategies to bolster sales, enhance service, and promote VCUarts performances
• Maintain and monitor box office website to ensure content is current and up-to-date
• Manage front of house, maintain box office schedule, and open the box office on day of performance
• Coordinate the recruitment, training, scheduling, and timekeeping of ushers, box office associates, and work study students to cover events across multiple venues
• Create and maintain employee training documentation for ticketing transactions and customer service
• Foster and maintain a welcoming, inclusive, safe, and accessible environment for patrons and box office employees
• Keep accurate patron records as well as records of daily/weekly sales including a summary of performance totals and number of patrons who attended the shows
• Produce regular reports that inform departmental leadership of weekly sales (each Monday); performance sales (after each performance closes); show sales (after all performances of the production close); and annual sales (once at the end of the season)
• Provide department leadership with an assessment of trends, customer information and feedback, and suggestions on how to improve performance facilitation through bi-monthly meetings

Qualifications

• Minimum Qualifications: Bachelor’s degree or equivalent combination of experience and training. Exceptional customer service skills and appropriate experience in a customer service forward field is required. Excellent interpersonal and communication skills. Strong attention to detail and ability to analyze data and communicate trends. Drive to take initiative, be proactive, and make recommendations for process improvement. Experience with Etix or another ticketing software is preferred. Knowledge of credit card security, cash handling procedures, and general transactional compliance. Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds.
• Preferred Qualifications: Bachelor’s degree in the arts or an arts related field is preferred. Two or more years of experience in a box office setting and/or in an arts organization is preferred. Familiarity with VCUarts and its performance programming is preferred.