Inside Sales Representative

About the role

The Inside Sales Representative, Direct-to-Consumer Sales is a key contributor to the strategic growth agenda at Banner Life Insurance. Reporting to the Sr. Manager, Direct-to-Consumer Sales, this role is responsible for selling Term life products to consumers through a client needs-based sales approach.

Responsibilities

• Handle a blend of inbound calls and outbound leads generated through in-house digital marketing strategies and tactics with the goal of selling Term life insurance to consumers in a tele-sales center environment.
• Provide an excellent customer experience while keeping the company values at the forefront in all interactions.
• Network with potential customers and source referral leads from existing and newly insured.
• Achieve key performance indicators (Calls, Emails, Talk Time) through structured daily activities schedule.
• Maintain standards set by leadership as leading indicators for success.
• Met or exceed prescribed sales and premium targets assigned individually while simultaneously contributing successfully to the overall Direct-to-Consumer team goal, measured weekly, monthly and annually.
• Maintain quality and compliance standards and guidelines as a licensed sales agent in a highly regulated sales center environment.
• Represent the company in the same professional manner expected of all Agents hired in Banner Life.
• Conduct a needs-based analysis for each customer to design and recommend an effective Term life insurance plan tailored for customer needs and life events.
• Promote the benefits, coverage and terms of Term life product plans to potential customers.
• Maximize opportunities to cross-sell and up-sell supplemental products.
• Ensure customer understanding with detailed approach to explaining company products, services, best practices, and financial strength.
• Acquire industry intelligence on competitor products, rates, sales, and strategies.
• Complete applications, mandatory forms and all other necessary documents to complete the sale.
• Obtain customer information, conduct a health assessment, non-medical and financial risk factors required to provide a quote and finalize the sale.
• Quote and offer professional recommendation of coverage based on underwriting rating class and thorough needs analysis.
• Quote is subject to underwriting approval and may require reselling coverage at a different rating class.
• Maintain accurate client records utilizing Salesforce.com and other agency management systems.
• Able to multi-task between record keeping system and applications needed for submittal of potential insured.
• Met or exceed prescribed sales and premium targets assigned to the contact center sales channel while maintaining profitability and mortality margins.
• Maintain state licensing and continued education requirements to stay compliant in a regulated sales environment.
• Deliver results defined against measurable ROI through strategic innovation, performance reporting and human capital deployment.
• Use industry and market research to leverage in sales presentations while promoting Banner Life’s value proposition to potential customers.
• Able to flex during potential insured presentation navigating challenging conversations while presenting Banner Life as the best potential choice for Term Life Insurance needs.
• Define the competitive position of Banner Life products, processes and platforms within the competitive landscape of Direct-to-Consumer distribution.
• Participate in weekly sales meeting and performance reviews with Digital Distribution sales management.
• Complete other responsibilities as assigned by management.

Qualifications

• High school diploma or equivalent
• State of Maryland Life & Health Insurance license preferred
• 3+ years of contact center experience in contact center sales, preferably in insurance, financial services, or performance marketing sectors
• Experience defining, designing, and recommending products and services to consumers
• Proven track record of successful sales achievement and prescribed sales targets
• Experience working independently and within a dynamic sales team to achieve collective sales targets
• Proficient in MS Office (Word, Excel, PowerPoint)
• Strong interpersonal and communication skills, both written and verbal, presentation, and negotiation skills
• Ability to thrive in a fast-paced, high-energy call center environment
• Strong organizational skills with ability to multi-task
• Initiative-taker with the ability to work independently, thrive under pressure and manage difficult issues in a professional, courteous manner
• Strong work ethic, initiative, and the ability to accept full ownership of responsibilities

What's in it for you?

The compensation for this position is $40,000 annually plus commission (average total compensation including uncapped commission typically falls between $85,000 and $110,000). This role will be working in a hybrid environment requiring 3 days in office in Frederick, MD per week. The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses. This role has 10 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year. We have a competitive compensation and benefits package focused on your overall wellbeing. Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff). We’re big on professional development and we’ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!