vCIO

About the role

The Virtual Chief Information Officer (vCIO) serves as a trusted advisor and strategic technology leader for assigned clients. This role blends executive-level IT strategy, business acumen, and relationship management to help organizations align their technology roadmap with long-term business objectives.

Key Responsibilities

• Serve as the primary technology strategist and executive liaison for assigned client accounts.
• Develop multi-year IT roadmaps aligned with organizational goals, budgets, risk appetite, and growth plans.
• Lead and deliver IT Reviews, QBRs, and strategic planning sessions to ensure client alignment and satisfaction.
• Advise on cybersecurity, compliance, business continuity, and overall IT governance.
• Identify opportunities for technology improvement, cost optimization, and operational efficiency.
• Guide clients through cloud adoption, infrastructure modernization, and digital transformation initiatives.
• Ensure ongoing alignment with industry best practices, standard operating procedures, and technology standards.
• Maintain deep working knowledge of the company’s technology stack, lifecycle management standards, and strategic platforms (e.g., ConnectWise Manage/Automate, RMM/PSA tooling, reporting platforms).
• Stay current on emerging technologies and develop recommendations that drive measurable business impact.
• Partner with Project Managers and Engineers to scope, design, and communicate project proposals and business cases.
• Provide high-level technical oversight, ensuring accuracy and feasibility of proposed solutions.
• Support proactive planning for technology refresh cycles, infrastructure improvements, and end-of-life systems.
• Build and sustain trusted executive-level relationships with client decision-makers.
• Conduct recurring client meetings (typically 2–4 times per year) to maintain alignment and reinforce strategic value.
• Serve as a high-level point of contact for client escalations, roadblocks, and long-range planning.
• Work cross-functionally with Sales, Engineering, Procurement, and Leadership to ensure seamless client delivery.
• Mentor junior team members and contribute to the development of internal processes, templates, and playbooks.
• Review and enhance internal documentation, workflows, and operational standards to elevate service delivery.

Qualifications

• Demonstrated experience in IT strategy, consulting, or senior technical leadership roles.
• Strong understanding of infrastructure, cloud technologies, cybersecurity principles, and modern IT architectures.
• Exceptional communication skills, with the ability to translate complex technical concepts into executive-level business language.
• Experience facilitating client meetings, roadmapping discussions, and strategic planning sessions.
• Able to manage multiple client portfolios, initiatives, and competing priorities.
• Currently in or near the Albany, NY, area.
• Able to work for any U.S. employer without requiring sponsorship at any time (no third parties).