VCA Lecanto Animal Hospital- Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Lecanto Animal Hospital. Our mission is to prioritize your pet’s health and deliver excellent service, building and maintaining trust and confidence with each client.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean at all times—both inside and outside
Requirements
A high school diploma or equivalent is required. Experience in a veterinary setting is preferred but not required. Excellent communication and interpersonal skills are essential. Proficiency with Microsoft Office is helpful.
Qualifications
Strong customer service skills, ability to handle multiple tasks simultaneously, and attention to detail are necessary. A positive attitude and willingness to learn are also important.
Skills
Excellent verbal and written communication skills, computer proficiency, and the ability to work independently and as part of a team are required.
Benefits
We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days. Additionally, we provide generous personal pet care discounts and a 401(k) plan.
Pay
Competitive compensation is offered based on experience and qualifications.
Schedule
The schedule is flexible and may include evenings and weekends depending on the needs of the practice.