Vault Supervisor

About Brink’s

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We build partnerships that secure commerce and foster an engaged culture that values diverse backgrounds, ideas, and perspectives, creating a sense of belonging where all employees feel respected, safe, and valued.

About the Role

Brink’s U.S., a division of Brink’s, Incorporated, is seeking a Vault Supervisor. The Vault Supervisor is responsible for supervising vault operations—including currency and firearms—ensuring accountability, security of all liabilities, and prioritizing daily workflow. This position assists the management team in the secure, safe, and efficient functioning of the branch, operates in an armed environment, and enforces rules to protect Brink’s and its customers’ premises, property, and personnel.

Key Responsibilities

• Provide first line supervision to Vault employees
• Oversee daily vault operations, including inventory management, opening and closing of branch and vault check‑in/out
• Provide coaching and skill development to employees on a consistent basis
• Monitor and adjust performance of all staff, machines, and workflows
• Leverage systems, equipment, and process redesign to drive continuous improvement in quality and efficiency
• Secure inventories by executing controls and ensuring strict compliance with security procedures
• Maintain and provide quality customer service and good communications with the customer base
• Ensure activities comply with company policies, procedures, and state and federal laws and regulations
• Maintain accurate records, handle customer inquiries, and balance transactions daily
• Assist management as needed to meet branch goals
• Cross‑train and perform other duties as assigned

Minimum Qualifications

• Minimum of 3 years operations experience in a vault, cash, or coin processing environment
• Minimum of 21 years of age
• A valid firearms permit or ability to pass applicable firearms licensing
• A valid guard card or ability to obtain a guard card or any other required licenses

Preferred Qualifications

• Supervisory experience in a production environment
• Cash handling experience in the secure logistics or banking industry
• Experience in a coin processing environment
• Knowledge of lean/process improvement methodologies
• Knowledge of budgeting and planning experience
• Bachelor’s Degree

Skills

• Excellent ethics and integrity
• High attention to detail
• Collaborative work style
• Excellent customer service
• Ability to work independently
• Professional, positive demeanor
• Ability to influence and lead