Vascular Clinical Specialist (Bay Area)

About the role

The Clinical Specialist supports one or more regional sales teams in areas such as market development, procedural coverage, troubleshooting, education and training, customer service, and follow-up. The position is open to candidates outside the CA Bay Area but requires residency within the region. Relocation expenses are not provided.

Responsibilities

• Develop and implement a regional plan to increase market share and improve service quality.
• Establish communication systems with Regional Sales Manager and Territory Managers to ensure plan execution and objective achievement.
• Build relationships with hospital personnel to expand contacts in other departments and facilitate future sales.
• Meet with customers to understand their clinical needs, goals, and constraints, and demonstrate how Company products can help them achieve their goals.
• Educate customers on the merits and proper use of Company products through presentations and demonstrations.
• Stay updated on industry developments and assist in organizing professional education activities.
• Aid in training new employees, including Territory Managers and Clinical Specialists.
• Contribute to the development of Continuing Education Programs.
• Provide clinical support, troubleshoot issues, and follow up with customers.
• Report and track product incidents, seek input from appropriate personnel, and resolve problems.
• Respond to customer needs and complaints by developing creative solutions and collaborating with senior management, sales, and marketing.
• Prospect and develop relationships with prospective customers, converting them to Penumbra customers.
• Secure and/or renew existing orders by coordinating product availability, delivery dates, and inventory levels.
• Maintain open communication with customers on programs, promotions, and pricing trends.
• Build relationships with physicians, lab staff, lab supervisors, and purchasing personnel.
• Adhere to the Company’s Quality Management System (QMS) and comply with relevant security, privacy, and compliance principles.
• Ensure other department members follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

What You Contribute

• Bachelor’s degree in communications, neuroscience, biology, or related field, plus additional training and certification in radiology, neuro-interventional technology, or related field with 3+ years’ experience in a hospital setting or in a medical device company, or an equivalent combination of education and experience.
• Sales or marketing background preferred.
• Strong clinical, technical, and organizational skills.
• Ability to function in a busy, demanding, and competitive environment.
• Excellent oral, verbal, written, and interpersonal communication skills.
• High degree of accuracy and attention to detail.
• Proficiency with MS Word, Excel, and PowerPoint.
• Excellent organizational skills with the ability to prioritize assignments and handle various projects simultaneously.

Pay

Annual Base Salary Range for New Hires: $80,000 - $120,000 / year

Benefits

We offer a competitive compensation package plus a benefits and sales incentive program. Individual total compensation will vary based on factors such as sales territory, qualifications, skill level, and competencies.