Value -Added Service Coordinator

About the Position

• To provide a professional level of care to all special projects
• Coinciding projects with clients, operations, and clerical team
• Developing rates for larger projects up to a predetermined threshold
• Providing weekly status updates on ongoing projects to management
• Proactively identifying and communicating areas of opportunity such as rework, damage processing, returns processing, relabeling, account reset, etc.
• Sets up work areas for projects
• Ensures all supplies etc. are prepped and ready in advance
• Works with customer service to ensure the product involved in the rework is tracked timely and accurately throughout the project
• Works with operations management to arrange manpower
• Sets up work methods for projects and ensures team members perform accordingly
• Sets productivity expectations and monitors status
• Conducts quality audits
• Reports results to operations management
• Ensures work areas are clean and organized at all times
• Works with operations management to ensure projects are accurately and completely billed
• Fills out returns inbound tally sheet
• Separates damage from good product
• Inspects product
• Always works in a “lead by example” manner
• Performs small projects independently
• Works as part of the team on larger projects

About the Requirements

• Knowledge of standard inventory control procedures for the industry, shipping and receiving procedures
• Good verbal and written communication skills
• Good computer skills specifically with Excel, Word and Email
• High school education or equivalency, higher education preferred
• Regular manual labor including lifting, placing, packing and numerous repetitive tasks depending on the project

Pay

Hourly Rate: $22.00