Service Coordinator

About the Role

TWC Services, Inc. is an industry leader in Commercial Refrigeration, Air Conditioning, and Commercial Cooking Equipment. With over 115 years of experience, 34 offices in the Southeast, and over 500 Technicians, we are looking for a Service Coordinator to help us maintain our reputation as the best service company in the region.

Responsibilities

• Dispatching: Coordinates with managers to schedule work, dispatches the appropriate service technician at the proper time, and updates the dispatch board continuously. Maintains the call schedule according to order of importance, location, contract specifications, and time allocation. Ensures calls are completed and reschedules incomplete calls.
• Client Relations: Maintains good client relations and provides clear communication to all external and internal clients. Notifies supervisor of any service issues and updates client websites as needed.
• Service Agreements: Maintains and coordinates monthly Preventative Maintenance Agreement scheduling. Maintains a working knowledge of each agreement to meet specific client requirements and orders filters as needed.
• Technician Administrative Support: Gathers information from service technicians, accurately types and logs work orders, and acquires client approval in a timely manner. Reviews open work orders regularly for accuracy and completion. Assists in the procurement of parts and tools, and performs necessary follow-up for timely delivery. Is familiar with equipment, parts, and their suppliers.

Requirements

• 0-2 years of technician support or dispatching experience or equivalent experience
• Associate's degree or Technical Degree or Certificate

Benefits

• Paid holidays
• Health, dental, and vision insurance
• Paid vacation
• Health club reimbursement
• Wellness plan with lifestyle spending account
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D, and Dependent Life insurances
• Prepaid Legal

TWC Services, Inc. operates under a people-first approach and offers growth potential with a stable company.