Valet Supervisor - UHealth SoLe Mia ( Mon - Fri )

Location: UHealth SoLe Mia, 2111 Sole Mia Way, North Miami, FL 33181

This role requires proof of the following vaccinations prior to beginning employment: MMR (Measles, Mumps, and Rubella), Varicella (VCV), Hepatitis B. Vaccination records can be obtained from the Immunization Office (786-845-0550).

About the role

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Valet Supervisor oversees daily valet parking operations to ensure safe, efficient, and high-quality service delivery. This role is responsible for supervising valet staff, coordinating vehicle flow, maintaining compliance with safety and operational standards, and serving as the primary point of escalation for guests and clients.

Responsibilities

• Supervise valet attendants and leads during assigned shifts to ensure consistent service standards
• Coordinate staffing, breaks, and work assignments to meet operational demand
• Monitor vehicle flow, staging, and retrieval to minimize congestion and guest wait times
• Serve as the on-site escalation point for guest concerns, service issues, incidents, or claims
• Ensure consistent use of valet ticketing systems (manual or electronic) and accurate vehicle tracking
• Enforce safety, traffic control, and vehicle-handling procedures at all times
• Ensure compliance with company policies, post orders, and state and local regulations
• Respond to accidents, damage claims, or incidents and complete required documentation
• Coordinate with security, facility staff, or emergency services as necessary
• Ensure professional, courteous, and service-oriented guest interactions
• Support client expectations and communicate operational updates as needed
• Address customer concerns promptly and resolve issues professionally
• Oversee cash handling, fee collection, and adherence to financial controls
• Review end-of-shift revenue reconciliation and documentation when applicable
• Report operational issues, staffing concerns, or performance matters to management
• Assist with onboarding, training, and coaching of valet staff
• Monitor employee performance and provide feedback and corrective guidance when needed
• Promote teamwork, accountability, and a positive work environment

Requirements

• Must be at least 18 years of age
• Valid driver’s license with good driving records
• Prior valet, parking, hospitality, or supervisory experience preferred
• Ability to operate manual transmission vehicles (stick shift) required
• Availability to work flexible schedules, including nights, weekends, and holidays
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility

Skills

• Excellent customer service and communication skills
• Strong leadership and problem-solving skills
• Calm and professional demeanor in high-pressure situations
• Attention to detail and operational awareness
• Customer-focused mindset balanced with safety and compliance
• Ability to learn quickly and use sound decision-making to thrive in fast-paced environments
• Ability to move from valet stand to customer cars by walking or running for extended periods of time, sometimes for the entire duration of shift

Physical Demands

• Operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Move from valet stand to customer cars by walking or running for extended periods of time, sometimes for entire duration of shift
• Occasionally lift and carry customer luggage or personal items, up to 50 lbs

Working Conditions

• Work is performed in parking facilities including garages, lots, booths, and outdoor areas
• Exposure to varying weather conditions such as heat, cold, rain, wind, and snow depending on the region and season
• Fast-paced environment requiring consistent customer interaction
• Exposure to vehicle traffic, noise, and varying weather conditions
• Interaction with upset or frustrated customers while maintaining professionalism

Benefits

Full Time Only

• Generous Paid Time Off: 10 days of paid time off, plus 8 paid holidays
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for you and your family
• Life and Disability Insurance: Company paid basic life and Short-Term Disability, with additional options for loved ones
• 401(k) Plan: Generous employer match with immediate vesting
• Employee Assistance Program: Access to behavioral Health Care for you and your family members
• Parental and Caregiver Leave: Time off to support your growing family or care for loved ones

Part Time

• 401(k) Plan: Generous employer match with immediate vesting
• Sick Time Off: Paid sick leave based on state laws and regulations
• Employee Assistance Program: Access to behavioral Health Care for you and your family members

If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

Pay

$17/hour plus tips

Schedule

Monday to Friday; shifts will vary