Valet Supervisor - South Beach Hotel

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences—no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking because it’s important, it's everywhere, and it impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make everyday experiences remarkable—giving us back our most valuable asset: time.

Responsibilities

• Leadership & 5-Star Service
  • Lead by Example: Provide and guide your team to deliver 5-Star service to every guest.
  • Professionalism: Maintain a high standard of professionalism to ensure total guest and client satisfaction.
  • Positive Experience: Focus on enhancing the well-being of both guests and associates to create memorable experiences.
• Operational Oversight
  • Shift Management: Ensure the proper functioning of your assigned shift from start to finish.
  • Policy Compliance: Monitor and ensure that all team members adhere to Metropolis / SP+ Hospitality policies and procedures.
  • Team Support: Act as the first point of contact for associates during the shift to resolve issues quickly and effectively.
• Quality Control
  • Guest Relations: Step in to assist with high-profile guests or resolve any service concerns on the spot.
  • Operational Excellence: Maintain the flow of the parking facility to ensure efficiency and safety at all times.

Requirements

• At least 6 months of guest service experience.
• A valid state driver’s license with a safe driving record.
• Must be at least 18 years of age.
• Ability to communicate effectively in English (written and oral).
• Must maintain a professional appearance and demeanor at all times.

Qualifications

• Physical Demands
  • Ability to stand for long periods (up to 8 hours) and sprint short distances when needed.
  • Ability to lift, push, pull, and carry up to 50 lbs (luggage, signs, etc.).
  • Ability to work outdoors in all weather elements (heat, rain, wind, or snow).
  • Ability to bend, stoop, squat, and lift frequently throughout the shift.

Pay

$14.00/hr + tips

Location: US-FL-Miami Beach