Valet Supervisor at The Cherokee Hotel at Harrah’s | Cherokee, NC

About the role

We are seeking an experienced, customer service focused valet supervisor at The Cherokee Hotel at Harrah's in Cherokee, NC. We provide a first class valet parking and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds all expectations.

Responsibilities

• Guide the team's interactions with guests and fellow employees by being a positive role model.
• Provide oversight to operation through demonstrated competence in guest services, parking strategy and proper reporting.
• Ensure team has tools needed to perform respective duties, share communications through pass along logs, etc.
• Work collaboratively with the valet team ensure prompt service for every guest.
• Train and develop staff as needed to ensure top-level service and hospitality.
• Ensure that appropriate service recovery measures are followed to ensure guest satisfaction with our services and associates.
• Perform ancillary duties as directed.
• Maintain professional appearance of yourself, your team and work area while on duty.
• Give constructive feedback to employees when needed.
• Lead by example in attitude, attendance, punctuality and willingness to do whatever it takes to make the team successful.
• Be able to multi-task and prioritize duties.

Requirements

• A high school diploma or GED
• Six months leadership experience preferred
• Excellent oral and written communication skills
• Ability to handle multiple priorities in a fast-paced environment
• Valid driver's license required

Qualifications

• Candidate must submit to and pass a pre-employment drug screen - oral
• Candidate must submit and pass a gaming Work Permit Application
• Candidate must be at least 21 years of age

Skills

• Customer service focus
• Leadership experience
• Effective communication
• Time management
• Positive attitude

Benefits

• Family-owned business
• Opportunities for growth and development
• Positive and supportive workplace culture

Pay

• Competitive salary

Schedule

• Full-time position
• Open availability required
• Hours and shifts may vary due to business need

Equal Opportunity Employer

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.