Valet (Luxury High-rise)

About the Role

A Valet position with FirstService Residential requires a passion for people and dedication to always providing superior customer service within a luxury residential setting. The Valet position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. Daily, the Valet will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful Valet. Working as a FirstService Residential Valet means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Valet is a key member of the Concierge team and is responsible for providing a positive first and last impression to residents and guests when they arrive to and depart from the property.

Responsibilities

• Parks and retrieves resident and guest vehicles from specified areas in a safe and efficient manner.
• Successfully completes Museum Tower house car driving training and evaluation program with designated trainer.
• Able to drive and maneuver safely a variety of type and sizes of vehicles, while adhering to all internal safety controls and state traffic regulations and laws.
• Provides professional operation of the house car shuttle service to pick up and drop off passengers as directed.
• Immediately reports any concerns and incidents regarding position responsibilities or assigned duties to management, concierge, or leadership on site.
• Capable of operating both automatic and manual transmission vehicles.
• Provides claim checks and instructs residents and/or guests on how to reclaim vehicle.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Provides prompt and knowledgeable service to all residents and guests.
• Provides accurate and timely documentation of incident reports, activity logs, and status including claim checks, vehicle damage, statements, and conditions which require attention and/or repair.
• Adheres to all Front Desk procedures, including reviewing and completing daily shift checklists, completing incident reports for management, and responding to emergency situations.
• Willing and able to walk resident dog upon request and clean up after the pet when needed.

Qualifications

• Must possess a valid driver’s license. Employment is subject to review of DMV checks at the discretion of management.
• High school diploma or equivalency required.
• Two to three years of industry experience preferred.

Skills

• Excellent verbal and written communication skills.
• Strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional.
• Friendly, courteous, and service-oriented, with the ability to work with a variety of people while maintaining professional distance from residents and guests.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office.
• Strong working knowledge of customer service principles and practices.
• Ability to multi-task, effectively prioritize workload, and meet hard and fast deadlines.
• Strong analytical skills and detail-oriented with multiple tasks and information organization.

What We Offer

As a full-time associate, you will be eligible for full comprehensive benefits, including your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Pay

$17 - $19 / hour

Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT by contacting us at national_recruiting@fsresidential.com.