Valet / Bell Person

About the Role

The Valet/Bell Person is the first point of contact for all guests and members, providing a warm welcome and assisting with vehicle valet, luggage, guest shuttle services, and property tours during arrivals and departures. This role also involves answering general inquiries about the property and ensuring a seamless guest experience.

Responsibilities

• Open front doors for arriving and departing guests and greet them appropriately.
• Assist guests with luggage and familiarize them with their room and resort amenities.
• Serve as a shuttle driver when scheduled or as needed.
• Provide directions to in-house guests and members.
• Deliver messages, packages, and amenities promptly and accurately.
• Maintain an orderly and clean luggage storage room, lobby, and front entrance.
• Remain available in the lobby to assist guests and co-workers with requests or concerns.
• Acquire arrival and departure information from the front desk.
• Safely park guest and member vehicles while ensuring key security standards are followed.
• Communicate arrival, departure, venue, and hotel information to guests and members.
• Demonstrate knowledge of hotel and guest room facilities and services.
• Provide recommendations for local dining and activities upon request.
• Assist the front desk with reservations for hotel outlets and services.
• Review the arrival report daily.
• Maintain professional telephone etiquette, addressing guests by name with courtesy and respect.
• Assist with service recovery to resolve guest issues before they leave the property.
• Maintain a calm and professional demeanor in fast-paced or challenging environments.
• Adapt to changes efficiently.
• Deliver service in alignment with "I Am Proud" standards and department-specific signature touchpoints.
• Establish consistent and complete cross-departmental communication channels.
• Greet every guest, member, and team member with "I Am Proud" service standards.
• Provide extraordinary service that is "Enriching by Nature."
• Embody and demonstrate the STRATA virtues through interactions and performance.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Empower yourself to resolve issues and ensure guest satisfaction.
• Provide a fond farewell to guests and members.
• Address feedback using the LEARN Model.
• Maintain a professional appearance and attentiveness to guest needs.
• Comply with company policies and procedures.
• Adhere to safety guidelines.
• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Display care in the use of equipment and maintain an organized, professional work environment.

Requirements

• Basic employment skills in clerical, service, or manual areas.
• High school diploma or equivalent (minimum formal education requirement).
• Experience with valet or bell person duties is beneficial but not required.
• Valid Driver’s License.

Skills

• Strong communication and interpersonal skills.
• Ability to maintain a calm and professional demeanor in fast-paced or challenging environments.
• Adaptability to change.
• Teamwork and collaboration across departments.
• Attention to detail and organizational skills.
• Professional appearance and demeanor.
• Knowledge of local dining, activities, and resort amenities.

Physical Demands

• Frequently: Standing, walking, bending over, reaching, pushing/pulling, lifting/carrying 11–25 lbs.
• Occasionally: Sitting, crouching, kneeling, balancing, lifting/carrying 26–50 lbs., manual dexterity, fine and gross motor skills, eye/hand coordination, near and far vision, color recognition, hearing.

Work Environment

• Primarily indoors with overhead lighting and comfortable ventilation, but may occasionally work outside in inclement weather.
• May be exposed to noise, humidity, uneven surfaces, and operating motorized vehicles or equipment.
• Requires continuous teamwork and communication with colleagues and guests.
• Daily interaction with Front Desk Agents, Concierge, Valet, Sales and Catering, and Housekeeping.
• Weekly communication with Concierge, Front Office, and Sales Departments regarding reservations.
• Occasional one-on-one coaching sessions.