Valet & Bell Lead (Horseshoe Bossier)

About the role

The Valet & Bell Lead oversees the Valet Parking & Bell Attendants, parks and retrieves customers’ passenger vehicles, and provides excellent customer service.

Responsibilities

• Coordinate breaks and ensure training and follow-up are accomplished
• Handle guest complaints, give out WOW’s, and coach employees
• Ensure the proper running of the department and that all service standards are met
• Follow daily schedule to ensure employees clock in and out as scheduled
• Acknowledge, greet, and converse in English with customers leaving their car in Valet
• Drive and park cars to designated areas of Caesars parking lot
• Safely return cars from the valet parking area to customers
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies

Requirements

• Valid Louisiana driver’s license with no moving violations or traffic citations in the past 5 years
• Ability to obtain Responsible Vendor Certification
• One-year previous customer service experience preferred
• Previous experience as a Valet Parking Attendant preferred
• Excellent communication skills with a professional, clear, and concise manner
• Ability to work any day of the week and any shift
• Ability to work well with co-workers as part of a team

Additional Requirements

• Ability to run for extended periods on all types of surfaces, including up and down stairs
• Ability to respond to visual and aural cues
• Well-groomed appearance
• Ability to drive all types of passenger vehicles (automatic or manual transmissions) safely
• Ability to work and maneuver quickly indoors and outdoors, sometimes in extreme temperatures (115°F to 10°F)