Valet Attendant (Bell & Guest Services) – Alila Napa Valley - Full Time

Responsibilities

• Greet guests upon arrival with warmth and enthusiasm, ensuring a personalized welcome to the resort.
• Safely park and retrieve guest vehicles from the front drive.
• Assist guests with luggage, providing room orientations.
• Deliver resort information, including directions, local attractions, dining recommendations, and events, while maintaining excellent knowledge of the Napa Valley area.
• Provide a fond farewell to departing guests, assisting with luggage, and ensuring a smooth checkout process.
• Help the Concierge and Front Desk with special requests, guest deliveries, and other tasks as needed.
• Audit vehicles parked for accurate guest charges.
• Assist in maintaining a safe and welcoming atmosphere, preparing for inclement weather and preparing the arrival area.

Qualifications

• Previous experience in a luxury resort, hotel, or restaurant environment is preferred.
• Knowledge of Napa Valley and surrounding areas is desirable but not required.
• Must be flexible with scheduling, including weekends, holidays, and evening shifts.
• Valid driver's license and a clean driving record required.
• Strong communication skills, with the ability to interact professionally with guests.
• Ability to multitask and stay calm under pressure in a fast-paced environment.
• Strong problem-solving skills and the ability to handle challenging situations with ease.
• Physical ability to lift and move luggage and drive vehicles safely.