Val Verde USD Regional Program Manager

THE ROLE

The Regional Program Manager (RPM) is the comprehensive owner of program execution across a portfolio of school sites. This role is responsible for delivering a high-quality student experience by leading staffing, training, coaching development, and site operations.

As the primary field leader, the RPM ensures coaches are prepared for success through ongoing development and in-field coaching. This role blends program leadership, people management, and training execution to drive consistent, high-quality delivery aligned to Elevo standards. The RPM also serves as the primary point of contact for site-level partners, building strong relationships with school staff and principals to ensure alignment, responsiveness, and satisfaction.

KEY RESPONSIBILITIES

• Program Ownership & Execution
• Own program quality across assigned sites, ensuring alignment with Elevo standards and district expectations
• Monitor program health through staffing, training effectiveness, student engagement, and partner feedback
• Ensure consistent execution of all standard operating procedures
• Maintain a consistent on-site presence (3–5 days per week) to support coaches and ensure program quality
• Prepare coaches for field execution through hands-on training and real-time support
• Reinforce training through in-field coaching aligned to Elevo’s instructional approach
• Provide in-field coaching through observation, modeling, and feedback to drive performance and retention
• Serve as the primary point of contact for site stakeholders, including principals and school staff
• Build strong relationships to ensure alignment and a positive customer experience
• Proactively resolve site-level concerns with urgency and professionalism
• People Leadership & Coach Development
• Lead with visible presence and credibility, model the standard you expect from your coaches
• Coach with empathy and intention, understand what motivates each individual, and adapt your approach to unlock performance
• Navigate conflict and difficult conversations with professionalism, fairness, and care
• Build a team culture where coaches feel supported, challenged, and accountable to a shared mission
• Recognize and celebrate wins, share credit openly, and take ownership of setbacks, modeling accountability at all times
• Partner & Stakeholder Relations
• Serve as the primary point of contact for site leaders, including principals and school staff
• Build strong, trust-based relationships that reflect Elevo’s commitment to excellence in schools
• Address site-level concerns proactively with urgency, sound judgment, and a service mindset
• Represent Elevo’s values consistently and professionally in every partner interaction

POSITION QUALIFICATIONS

• Required
• 2–4+ years of experience in program leadership, education, youth development, operations, customer success, or people management
• Experience leading teams through coaching and feedback
• Strong communication skills with the ability to engage internal teams and external partners
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working in school environments with regular site visits
• Reliable transportation and the ability to travel between sites
• PREFERRED
• Experience in TK–6th education, afterschool, or expanded learning programs
• Experience facilitating training or professional development
• Bilingual (Spanish preferred in some regions)
• Proficiency in Microsoft Office or Google Workspace

SKILLS, KNOWLEDGE & TRAITS

• Strong people leader with a coaching mindset
• High ownership with strong follow-through
• Organized and able to manage multiple sites and priorities
• Proactive problem-solver
• Relationship-driven and customer-focused
• Adaptable and comfortable operating in ambiguity
• Able to balance strategy with hands-on execution

ADDITIONAL REQUIREMENTS

• Must pass DOJ & FBI Live Scan (background check)
• TB clearance
• Completion of Mandated Reporter Training (upon hire)
• Able to meet the physical demands of an active program environment