Vaccine Customer Representative - Tacoma, WA
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
2. Use - for lists,
for prose
3. Do NOT repeat job title as heading
4. Do NOT put Job ID/requisition numbers as headings - fold into short
or drop
5. Preserve ALL substantive information
6. Remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions)
7. Include section ONLY when posting has real, specific content - never emit heading with filler/placeholder text
8. Never create Pay/Schedule/Benefits sections unless posting actually states them
9. Output ONLY HTML fragment - no /, no markdown code fences
Let me parse the job posting:
**About the role**: The first paragraph describes the role - VCR supports customers with clinical info, education, resources, reimbursement, contract adherence to increase immunization rates. Primary point of contact for various customers in assigned geography. Key member of local Customer Team.
**Responsibilities**: "The Primary Activities Include:" followed by bullet points. Also "Specifically:" with more details. And territory coverage.
**Requirements/Qualifications**: Education section with Bachelor's degree with 0-3 years sales OR high school diploma with 4 years relevant experience. Required Skills listed. Other Requirements: Valid Driver's license. Preferred Skills/Experience listed.
**Skills**: There's a "Required Skills:" list at the end with many skills (Account Management, Business Sales, etc.) and "Preferred Skills:" but that seems to be a duplicate or system-generated list. The posting already has Required Skills and Preferred Skills/Experience in the qualifications section. The bottom list appears to be a tag cloud or keyword list. I should include the substantive skills from the qualifications section.
**Benefits**: The posting mentions "We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days." So Benefits section is warranted.
**Pay**: The posting has salary range: $79,200.00 - $124,700.00 for primary location, plus mention of annual bonus and long-term incentive. So Pay section is warranted.
**Schedule**: The posting mentions "Travel Requirements: 25%", "Flexible Work Arrangements: Remote", "Shift: Not Indicated". Also "Travel (%) varies based on candidate's location within the geography." So Schedule/Travel section could be included.
**Location**: The territory is described: Tacoma, Lakewood, Olympia, Bremerton, Tumwater, Bainbridge Island, Centralia, Gig Harbor, Poulsbo, WA and surrounding areas. Also primary location: USA - Pennsylvania - North Wales (Upper Gwynedd). Additional locations mentioned. This could be part of About the role or a separate Location section. Since the rules don't mention Location as a standard heading, I'll fold into About the role or create a section if it's substantial. The territory description is substantial.
**Other metadata**: Requisition ID, Job Posting End Date, Employee Status, Relocation, VISA Sponsorship, Hazardous Material, etc. These are minor metadata - fold into a short
or drop. I'll include a brief metadata paragraph at the end or beginning.
Now, structure:
- About the role (h3) - includes role summary, team, territory
- Responsibilities (h3) - primary activities and specific duties
- Qualifications (h3) - education, required skills, other requirements, preferred skills
- Benefits (h3) - benefits listed
- Pay (h3) - salary range, bonus, incentive
- Schedule (h3) - travel, remote, shift
I need to avoid duplicating the "Required Skills" list that appears at the bottom (the tag cloud) since the qualifications section already has Required Skills and Preferred Skills/Experience. The bottom list seems redundant. I'll use the ones from the qualifications section.
Also, the "Required Skills:" at the bottom includes many items, some duplicated (Account Management appears twice). That looks like a keyword list for search. I'll ignore it as it's not substantive prose.
Now, write HTML.
Let me draft:
About the role
The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases.
The VCR is the primary point of contact for a variety of customers within their assigned geography, including health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations they will call upon including: clinics, health departments, integrated delivery systems, and hospitals.
The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team.
This territory covers: Tacoma, Lakewood, Olympia, Bremerton, Tumwater, Bainbridge Island, Centralia, Gig Harbor, Poulsbo, WA and surrounding areas. The ideal location to reside is within this territory. Travel percentage varies based on candidate's location within the geography.
Responsibilities
- Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company's vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.
- Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
- Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company's promotional materials.
- Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.
- Assisting customers with education to improve their organization's immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
- Regularly monitoring their business performance against objectives using company provided tools.
- Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company's policies, standards, and ethics.
- Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.
- Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients' needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs.
- For select customer accounts, coordinate with our Company's customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.
Qualifications
Education
- Bachelor's Degree with 0-3 years Sales experience.
- OR Minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).
Required Skills
- Demonstrated aptitude to excel in current or previous educational or professional roles.
- Ability to work both independently and within a team environment.
- Strong organizational and time management skills.
- Excellent interpersonal and communication skills.
Other Requirements
- Valid Driver's license.
Preferred Skills/Experience
- Ability to convey technical concepts accurately and clearly.
- Prior experience working in a technical/scientific field or healthcare environment.
- Previous sales, account management, consultative, or customer service experience.
- Experience developing and executing a plan for engaging customers and meeting customer needs.
- Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations.
- Ability to analyze metrics to assess progress against objectives.
- Vaccine's experience.
Benefits
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
Pay
The salary range for the primary location (USA - Pennsylvania - North Wales (Upper Gwynedd)) is: $79,200.00 - $124,700.00. This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. Different compensation guidelines may apply for additional locations.
Schedule
- Travel Requirements: 25%
- Flexible Work Arrangements: Remote
- Shift: Not Indicated
- Valid Driving License: Yes
Requisition ID: R421444 | Job Posting End Date: 10/28/2026 | Employee Status: Regular | Relocation: No | VISA Sponsorship: No
Wait, the rules say: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short or drop it." So I'll include a short
at the end with metadata.
Also, the "Required Skills:" list at the bottom (Account Management, Business Sales, etc.) - should I include? The posting has "Required Skills:" in qualifications section (4 items) and then at the bottom a long list of skills with "{+ 7 more}". That bottom list appears to be a tag cloud for search. The rules say preserve ALL substantive information. But that list is redundant and not prose. I think it's okay to omit as it's not substantive detail beyond what's in qualifications. However, the qualifications section's Required Skills are only 4 items, while the bottom list has many specific skills like "Account Management, Business Sales, Customer Communications, Customer Engagement, Customer Management, Customer Needs Assessments, Customer Relationship Management (CRM), Direct Selling, Goal Setting, Health Economics, Interpersonal Relationships, Lead Generation, Liaison Work, Market Analysis, Metrics Development, Opportunity Management, Product Knowledge, Progress Monitoring, Sales Channels, Sales Forecasting, Sales Management, Sales Meetings, Sales Metrics, Sales
for prose 3. Do NOT repeat job title as heading 4. Do NOT put Job ID/requisition numbers as headings - fold into short
or drop 5. Preserve ALL substantive information 6. Remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions) 7. Include section ONLY when posting has real, specific content - never emit heading with filler/placeholder text 8. Never create Pay/Schedule/Benefits sections unless posting actually states them 9. Output ONLY HTML fragment - no /, no markdown code fences Let me parse the job posting: **About the role**: The first paragraph describes the role - VCR supports customers with clinical info, education, resources, reimbursement, contract adherence to increase immunization rates. Primary point of contact for various customers in assigned geography. Key member of local Customer Team. **Responsibilities**: "The Primary Activities Include:" followed by bullet points. Also "Specifically:" with more details. And territory coverage. **Requirements/Qualifications**: Education section with Bachelor's degree with 0-3 years sales OR high school diploma with 4 years relevant experience. Required Skills listed. Other Requirements: Valid Driver's license. Preferred Skills/Experience listed. **Skills**: There's a "Required Skills:" list at the end with many skills (Account Management, Business Sales, etc.) and "Preferred Skills:" but that seems to be a duplicate or system-generated list. The posting already has Required Skills and Preferred Skills/Experience in the qualifications section. The bottom list appears to be a tag cloud or keyword list. I should include the substantive skills from the qualifications section. **Benefits**: The posting mentions "We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days." So Benefits section is warranted. **Pay**: The posting has salary range: $79,200.00 - $124,700.00 for primary location, plus mention of annual bonus and long-term incentive. So Pay section is warranted. **Schedule**: The posting mentions "Travel Requirements: 25%", "Flexible Work Arrangements: Remote", "Shift: Not Indicated". Also "Travel (%) varies based on candidate's location within the geography." So Schedule/Travel section could be included. **Location**: The territory is described: Tacoma, Lakewood, Olympia, Bremerton, Tumwater, Bainbridge Island, Centralia, Gig Harbor, Poulsbo, WA and surrounding areas. Also primary location: USA - Pennsylvania - North Wales (Upper Gwynedd). Additional locations mentioned. This could be part of About the role or a separate Location section. Since the rules don't mention Location as a standard heading, I'll fold into About the role or create a section if it's substantial. The territory description is substantial. **Other metadata**: Requisition ID, Job Posting End Date, Employee Status, Relocation, VISA Sponsorship, Hazardous Material, etc. These are minor metadata - fold into a short
or drop. I'll include a brief metadata paragraph at the end or beginning. Now, structure: - About the role (h3) - includes role summary, team, territory - Responsibilities (h3) - primary activities and specific duties - Qualifications (h3) - education, required skills, other requirements, preferred skills - Benefits (h3) - benefits listed - Pay (h3) - salary range, bonus, incentive - Schedule (h3) - travel, remote, shift I need to avoid duplicating the "Required Skills" list that appears at the bottom (the tag cloud) since the qualifications section already has Required Skills and Preferred Skills/Experience. The bottom list seems redundant. I'll use the ones from the qualifications section. Also, the "Required Skills:" at the bottom includes many items, some duplicated (Account Management appears twice). That looks like a keyword list for search. I'll ignore it as it's not substantive prose. Now, write HTML. Let me draft:
About the role
The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases.
The VCR is the primary point of contact for a variety of customers within their assigned geography, including health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations they will call upon including: clinics, health departments, integrated delivery systems, and hospitals.
The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team.
This territory covers: Tacoma, Lakewood, Olympia, Bremerton, Tumwater, Bainbridge Island, Centralia, Gig Harbor, Poulsbo, WA and surrounding areas. The ideal location to reside is within this territory. Travel percentage varies based on candidate's location within the geography.
Responsibilities
- Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company's vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.
- Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
- Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company's promotional materials.
- Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.
- Assisting customers with education to improve their organization's immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
- Regularly monitoring their business performance against objectives using company provided tools.
- Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company's policies, standards, and ethics.
- Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.
- Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients' needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs.
- For select customer accounts, coordinate with our Company's customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.
Qualifications
Education
- Bachelor's Degree with 0-3 years Sales experience.
- OR Minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).
Required Skills
- Demonstrated aptitude to excel in current or previous educational or professional roles.
- Ability to work both independently and within a team environment.
- Strong organizational and time management skills.
- Excellent interpersonal and communication skills.
Other Requirements
- Valid Driver's license.
Preferred Skills/Experience
- Ability to convey technical concepts accurately and clearly.
- Prior experience working in a technical/scientific field or healthcare environment.
- Previous sales, account management, consultative, or customer service experience.
- Experience developing and executing a plan for engaging customers and meeting customer needs.
- Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations.
- Ability to analyze metrics to assess progress against objectives.
- Vaccine's experience.
Benefits
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
Pay
The salary range for the primary location (USA - Pennsylvania - North Wales (Upper Gwynedd)) is: $79,200.00 - $124,700.00. This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. Different compensation guidelines may apply for additional locations.
Schedule
- Travel Requirements: 25%
- Flexible Work Arrangements: Remote
- Shift: Not Indicated
- Valid Driving License: Yes
Requisition ID: R421444 | Job Posting End Date: 10/28/2026 | Employee Status: Regular | Relocation: No | VISA Sponsorship: No
Wait, the rules say: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a shortor drop it." So I'll include a short
at the end with metadata. Also, the "Required Skills:" list at the bottom (Account Management, Business Sales, etc.) - should I include? The posting has "Required Skills:" in qualifications section (4 items) and then at the bottom a long list of skills with "{+ 7 more}". That bottom list appears to be a tag cloud for search. The rules say preserve ALL substantive information. But that list is redundant and not prose. I think it's okay to omit as it's not substantive detail beyond what's in qualifications. However, the qualifications section's Required Skills are only 4 items, while the bottom list has many specific skills like "Account Management, Business Sales, Customer Communications, Customer Engagement, Customer Management, Customer Needs Assessments, Customer Relationship Management (CRM), Direct Selling, Goal Setting, Health Economics, Interpersonal Relationships, Lead Generation, Liaison Work, Market Analysis, Metrics Development, Opportunity Management, Product Knowledge, Progress Monitoring, Sales Channels, Sales Forecasting, Sales Management, Sales Meetings, Sales Metrics, Sales