Vaccine Customer Representative - Tacoma, WA

About the role

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources to support customer operational and financial needs such as reimbursement information and contract adherence. The goal is to help providers or systems increase immunization rates among appropriate patients and protect them from vaccine-preventable diseases.

The VCR is the primary point of contact for a variety of customers within their assigned geography, including health care providers (physicians, nurses, pharmacists), quality directors, immunization managers, and office managers. They call on diverse health care locations such as clinics, health departments, integrated delivery systems, and hospitals.

The VCR is a key member of the local Customer Team, collaborating with field-based colleagues including the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD), and other extended team members.

This territory covers Tacoma, Lakewood, Olympia, Bremerton, Tumwater, Bainbridge Island, Centralia, Gig Harbor, Poulsbo, WA and surrounding areas. The ideal location to reside is within this territory. Travel percentage varies based on the candidate’s location within the geography.

Responsibilities

• Engage in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs with our Company’s vaccine attributes in accordance with product labeling, CDC and professional society recommendations.
• Provide Company Vaccine management with updates on customer needs related to improving patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Provide customers with key insights by maintaining current professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, and consistent review of promotional materials.
• Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract, educating them on maximizing contract performance across the Company portfolio.
• Assist customers with education to improve their organization’s immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
• Regularly monitor business performance against objectives using company-provided tools.
• Develop a territory-level business plan focused on improving immunization rates with assigned customers in accordance with Company policies, standards, and ethics.
• Maintain product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.
• Within select customer accounts, act as primary point of contact, meet with key customers/personnel to maintain understanding of their current practice structure, business model, key influencers (Managed Care Organizations/payers, employers, state policy), and patient needs; identify business opportunities and make information available to relevant stakeholders.
• For select customer accounts, coordinate with the Company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

Qualifications

• Bachelor’s Degree with 0–3 years Sales experience.
• OR minimum of high school diploma with at least 4 years of relevant work experience, which could include professional sales, marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

Required Skills

• Demonstrated aptitude to excel in current or previous educational or professional roles.
• Ability to work both independently and within a team environment.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Valid Driver’s license.

Additional required skill keywords: Account Management, Business Sales, Customer Communications, Customer Engagement, Customer Management, Customer Needs Assessments, Customer Relationship Management (CRM), Direct Selling, Goal Setting, Health Economics, Interpersonal Relationships, Lead Generation, Liaison Work, Market Analysis, Metrics Development, Opportunity Management, Product Knowledge, Progress Monitoring, Sales Channels, Sales Forecasting, Sales Management, Sales Meetings, Sales Metrics, Sales Pipeline Management, and others.

Preferred Skills & Experience

• Ability to convey technical concepts accurately and clearly.
• Prior experience working in a technical/scientific field or healthcare environment.
• Previous sales, account management, consultative, or customer service experience.
• Experience developing and executing a plan for engaging customers and meeting customer needs.
• Understanding of Marketing/Sales and/or Marketing/Sales Support Functions/Operations.
• Ability to analyze metrics to assess progress against objectives.
• Vaccine experience.

Benefits

We offer a comprehensive package of benefits including medical, dental, and vision healthcare and other insurance benefits (for employee and family), retirement benefits including 401(k), paid holidays, vacation, and compassionate and sick days. More information is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Pay

The salary range for the primary location (USA – Pennsylvania – North Wales / Upper Gwynedd) is $79,200.00 – $124,700.00. This range reflects the Company’s reasonable expectation of base salary at the time of posting; actual placement depends on factors such as education