Vacation Rental Operations Manager - Temecula CA

About the role

We’re looking for an energetic, reliable and experienced field operations manager who can join our local operations team in our fast-growing Temecula market. Working under our market senior operations manager, you’ll be responsible for managing several aspects of vacation rental operations including inspections, asset turnover workflows, branding, supply chain, local guest services, maintenance, vendor relations, and housekeeping quality control. The position requires excellent communications, teamwork, planning, and project management skills. The position also requires visiting properties on a regular basis in the performance of basic duties. We need a self-starter who leads by example and creatively solves problems. You must be capable of thinking big-picture as well as the day-to-day and be willing to roll your sleeves up to support guests, owners and other stakeholders. You will also serve as our brand ambassador for the Joshua Tree market and instill a passion for delivering exceptional guest service and experiences.

Responsibilities

• Conduct ground operations of our Temecula properties under the direction of the Senior Ops Manager.
• Inspect properties to ensure brand standards are maintained, evaluate maintenance, grounds, and housekeeping operations.
• Review/audit property administrative and maintenance areas to ensure compliance with established policies and procedures.
• Ensure exceptional guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion.
• Proactively identify issues that arise and independently solve problems.
• Lift, move, unpack and do the more “unglamorous” side of supply chain support for properties.
• Coordinate and manage housekeeping and maintenance tasks.

Requirements

• Career-oriented, highly motivated, responsive and reliable.
• 2+ years of experience in short-term rental or hotel operations (Highly preferred).
• Hospitality experience (Highly preferred).
• Bachelor or Associates Degree or job experience that required analytical skill sets (preferred).
• Ability to work in a team environment or work independently.
• Project management experience (preferred).
• Knowledge of basic residential mechanical systems like HVAC, electrical, plumbing, pool systems, and well systems (preferred).
• Self-starter mentality.
• Ability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs.
• Ability to work well under pressure in a fast-paced environment.
• Highly confident in navigating various tech/management applications on desktop, laptop and mobile devices.
• Positive attitude and a passion for the vacation rental industry.
• Reliable car, a valid driver's license, and the willingness to travel regularly within the designated area.
• Ability to lift and move heavy objects and perform manual tasks.
• Legal right to work in the United States.

Benefits

• Healthcare Benefits