Vacation Owner Services Representative
OTHRFull-time
About the role
The Berry Companies is a 50-year-old family business passionate about making the Mt. Washington Valley AMAZING. We specialize in operating best-in-class properties in North Conway Village and at the base of Attitash.
Responsibilities
You will love working here if you:
- Do the right thing
- Like to be helpful
- Are friendly and fun
- Make hard things look easy
You'll love coming to work every day if you get, want, and have the capacity to:
- Support the Vacation Owners Services team for unit/owner relocations and special projects
- Handle inbound and outbound calls from our Vacation Owners relating to all aspects of their ownership
- Update records of Vacation Owner interactions and file documents, including RDP Electronic filing
- Keep detailed records of Owner interactions in the Concord database and Communication Logs
- Service Vacation Owners regarding ownership contracts, requests for unit transfers, requests for relinquishment of ownership. Provide direction to our Vacation Owners that wish to opt out and or counsel them in various ways to maintain and utilize the ownership
- Schedule Vacation Owner appointments using Calendly, verbally or face to face
- Assist with ownership/unit relocations including verbal and written correspondence, data verification and data entry. Includes document merging using Microsoft Office tools
- Contact Vacation Owners for inventory projects and Special Assessments
- Document filing and organizing files. Including document disposal as requested
- Distribution of department mail, connecting with Administration Office
- Administrative support for department manager as requested
Knowledge & Skills
- Experience with Microsoft Office - Word, Excel, Access
- General understanding of Windows 10 computers and peripheral equipment
- Good problem-solving, analytical, and documentation skills
- Great written and verbal communication skills
- Ability to multi-task, be organized and prioritize tasks to meet deadlines
- Experienced in working in a fast-paced environment with multiple priorities and projects
- Must be able to lift 25 pounds
- High school or equivalent
Qualifications
- Competitive Compensation
- Health Insurance, including dental and vision insurance
- Generous Paid Time Off & Paid Holidays
- A company that Supports Work/Life Balance
- Lodging & Travel Discounts, Mini Vacations and Vacation Exchange opportunities
- Support for Community Service
- Company & Department Celebrations (we throw the best company parties!)
- Mentorship programs; Career Development and Opportunities for Advancement
- 401(k) Matching
- Life, Accident, Critical Illness, and Short-term Disability insurance
- Paid Training and Tuition Reimbursement
Benefits
- Competitive Compensation
- Health Insurance, including dental and vision insurance
- Generous Paid Time Off & Paid Holidays
- A company that Supports Work/Life Balance
- Lodging & Travel Discounts, Mini Vacations and Vacation Exchange opportunities
- Support for Community Service
- Company & Department Celebrations (we throw the best company parties!)
- Mentorship programs; Career Development and Opportunities for Advancement
- 401(k) Matching
- Life, Accident, Critical Illness, and Short-term Disability insurance
- Paid Training and Tuition Reimbursement
Contact Information
For more information, please contact Amanda Greenwood, Manager Vacation Owner Services at 603- 356-6321 x 6904 or email her at amandag@berry-cos.com
Job Posted by ApplicantPro